Ted N Posted October 2, 2020 Share Posted October 2, 2020 I had the trial version and used it to convert DVD's to MP4. This was several years ago. I now want to do more of the same and of course the trial period is over. No problem. I purchased the software. Now I cannot get it to work. It is pretty straightforward and simple before. But it just will not work. Any idea of what is the issue? Link to comment Share on other sites More sharing options...
DannR Posted October 5, 2020 Share Posted October 5, 2020 In this case, what you can try is Let's try doing a clean install and delete all the cache of the program. Uninstall your software first, then go to the folder location below on your computer then delete the Prism folders: C:\ProgramData\NCH Software C:\Users\(Your computer profile)\AppData\Roaming\NCH Software\Prism If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files. After deleting the Prism folder, restart your computer then install it again from the next link: https://www.nchsoftware.com/prism/prismpsetup.exe Link to comment Share on other sites More sharing options...
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