Calls getting dropped shortly after Transfer

[normanclement]

Hi everyone,

 

Am experiencing problems with the Call Transfer function.

 

Calls are consistently getting dropped around 1 minute (or less) into a transferred call, when the Call Transfer function is used to pass calls to other Express Talk softphones on separate PCs on the same LAN.

 

Settings appear to be ok as individual phones are able to call each other through SIP numbers and are also able to make outbound calls. Problems only occur during call transfers.

 

Could anyone help out?

 

Thanks!

[nchtj]

if this is Express Talk to Express Talk on a LAN, the only way this could happen was if the calls were being intentionally disconnected, I have never encountered this problem before unfortunately. You can try making a SIP log of your call, enable that in Talk in the Settings -> Network tab -> see the "SIP Messaging" section at the bottom. So now try and do the same call and then give us the SIP log afterwards.