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Photostage Professional "Export" function not working


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I have been using Photostage Professional without a problem. The video I made plays well on "Preview" and can be exported into mp4 file. Suddenly, the "Export" function stopped working. The error message says, "delete C:\Users\Pastor Raf\AppData\Roaming\NCH Software\Components\x264enc7\x264enc7.exe". But I cannot find the file under the "NCH Software Components" folder. I don't know what to do.

This happened when I downloaded other free programs from the internet. I scanned the C drive and found no virus. I don't know what the x264enc7.exe file is doing.

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I did what you said. It still shows the same error message. The video cannot be exported into mp4 file, though preview plays well.

I uninstall the program and reinstall a free version, I still have the same problem. The x264enc7.exe file should have been removed.

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Do you get the problem when exporting to other formats? In attempt to fix this issue, try the steps below:

Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoStage\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

Once done, restart your system one more time and try again.

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I tried to export to .mov file, same error message appeared.

So I uninstalled the PhotoStage program, and made sure there were no PhotoStage files. Then reinstall the program and make a new video from original photos. But when I tried to export the video, same message appeared. "Codec component is corrupt, missing or inaccessible. Delete the ....x264enc7.exe file."

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