Photostage Professional "Export" function not working

[Oyaji]

I have been using Photostage Professional without a problem. The video I made plays well on "Preview" and can be exported into mp4 file. Suddenly, the "Export" function stopped working. The error message says, "delete C:\Users\Pastor Raf\AppData\Roaming\NCH Software\Components\x264enc7\x264enc7.exe". But I cannot find the file under the "NCH Software Components" folder. I don't know what to do.

This happened when I downloaded other free programs from the internet. I scanned the C drive and found no virus. I don't know what the x264enc7.exe file is doing.

[TECH Support]

Try closing the program, restart the computer and when it comes back on right click on it and select the option called "Run as Administrator". Try this and let us know. 

[Oyaji]

I did what you said. It still shows the same error message. The video cannot be exported into mp4 file, though preview plays well.

I uninstall the program and reinstall a free version, I still have the same problem. The x264enc7.exe file should have been removed.

[elk]

Do you get the problem when exporting to other formats? In attempt to fix this issue, try the steps below:

Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoStage\
**If you can't find any of the folders, just continue. 

After that, restart your computer and reinstall the program using this link: https://www.nchsoftware.com/slideshow/pstagesetup.exe

Once done, restart your system one more time and try again.

[Oyaji]

I tried to export to .mov file, same error message appeared.

So I uninstalled the PhotoStage program, and made sure there were no PhotoStage files. Then reinstall the program and make a new video from original photos. But when I tried to export the video, same message appeared. "Codec component is corrupt, missing or inaccessible. Delete the ....x264enc7.exe file."

[elk]

In this case, I would recommend you to submit a support ticket using this link: https://www.nch.com.au/support/ so the NCH technicians can take a look on this issue since it may require further investigation

[Oyaji]

Thanks.