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Unable to download files into the software to be burned onto a disk


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I am trying to make a dvd with Express Burn.  When I try to place .mov files into the software to be burned on to the dvd nothing happens.  They will not load.  Help!  What can I do to fix this?  I've emailed NCH but have gotten no reply.  Anyone know their tech number?

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Could you explain what occurs when you try to load the files? Are you getting any error message? Are you using the "Add Files" icon or dragging the files? If you try with other formats, do you get the same problem? Are you trying to create a Video DVD or a Data DVD? You may try to reinstall the program and try again.

Phone support is available for Platinum users (this is a paid service), you can find out more about Technical Support Packages here: https://secure.nch.com.au/support/purchase.html 

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