Video Pad registration issue

[Guillermo]

I have bought the videoeditor a few days ago, they did not send me the bill, and charged me twice what i have asked for.

When i ask for assistance, they answer they dont recognize my email so they concluded i haven bought the editor. 

 VideoPad FAQRequest:
> Quiero devolver la compra, me han cargado algo que no he pedido.
> --- This customer has NOT paid for support using this email address
> Extra Information (1): VideoPad

I sent them a snapshot of the moment i made the payment where it shows i used that email and also the payment was successful. They havent replied yet, this was three days ago!

Please someone contact me to solve this issue.

I bought it from Spain. Right now im really pissed off about this situation and I want a refund. 

[borate]

See if either of these pages is of help.  

https://www.nch.com.au/support/reg.html

https://www.nch.com.au/general/refund.html

This is a peer support forum - folks just like yourself.

[Guillermo]

Yes, thank you. I did not what else to do, i have tried everything. 

[borate]

Your query was passed along a week ago.  A Spanish speaker should have been in touch.  If not, try https://www.nch.com.au/support/regcontact.html