Buying a new computer

[Amito Orion]

I just upgraded to the masters edition of Wavepad. Unfortunately my computer has been having a lot of problems and I am going to have to replace it with a new one.

 

I'm worried that when I reinstall Wavepad on the new computer that my registration

code will not work.

 

Can anyone help me while my old computer is up and running? I don't want to have to

pay for another upgrade.

 

I feel really frustrated by not being able to contact NCH to answer this question without having to buy a service contract.

 

Thanks so much!

[srec]

I just upgraded to the masters edition of Wavepad.  Unfortunately my computer has been having a lot of problems and I am going to have to replace it with a new one.

 

I'm worried that when I reinstall Wavepad on the new computer that my registration

code will not work. 

 

Can anyone help me while my old computer is up and running?  I don't want to have to

pay for another upgrade.

 

I feel really frustrated by not being able to contact NCH to answer this question without having to buy a service contract. 

 

Thanks so much!

<{POST_SNAPBACK}>

 

I have not bought WavePad Masters Edition yet, but had the same question. I got an email reply within 24 hours. This was the answer:

-------------------------------------------------

Hi,

 

When you register your software you will receive a code unique to you

and that particular software application, the browser will display

these registration and activation codes, and an email containing the

registration and activation codes is automatically sent to you, we

both advise you to print out a copy of the code immediately from the

browser and keep that hard copy in a safe place and to also keep a

copy of the e-mail you recieve .

 

After reinstalling the software following a computer crash or hard

drive failure, the licence registration and activation code must be

re- entered into the software's registration window.

Please send us the full code details (Name - Location - ID - Key) for

each of your licences and we will generate new Keys to be used with the codes.

 

 

So as long as you have a copy of your original details to send to us

we will be able to generate a new key to be use with your ID.

 

Regards,

 

Deanna Campbell

NCH Support

 

NCH Swift Sound

www.nch.com.au

Please include any previous correspondence history as then, no thread

of communication is lost.

 

 

 

At 07:02 PM 29/05/2006, you wrote:

>RecordPad TechnicalSupportRequest:

>I would like to buy the above products, but next year I will have a

>new PC. Can I take the licenses with me or will I have to pay another $100 ?

>

>Thanks,

>Stefan

>--- This customer has NOT paid for support using this email address

>Extra Information (1): RecordPad / WavePad

>Extra Information (2): Windows 2000

>

>

>--

>No virus found in this incoming message.

>Checked by AVG Free Edition.

>Version: 7.1.394 / Virus Database: 268.7.1/347 - Release Date: 24/05/2006

----------------------------------------------------

So I guess you'll have to write them an email again and hope that they will answer this time. Maybe it helps if you write that you "consider to buy" other products to .

 

Stefan