mikebond Posted January 3, 2019 Share Posted January 3, 2019 Hi! I paid for my last software upgrade September 1. 2018 My current version is 6.23 VideoPad Video Editor Master's Edition. Today I was going to check current version of the software here:https://www.nch.com.au/upgrade/ I entered my Previous Registration Code and I see I have to pay $29.99 again! Only four months are gone! Herehttps://www.nchsoftware.com/videopad/versions.html I can read: "Please be aware if you purchased more than 6 months ago you may need to purchase an upgrade to use the current version." What's goin on? Why I have to pay again only after 4 months of using the software? Link to comment Share on other sites More sharing options...
borate Posted January 3, 2019 Share Posted January 3, 2019 Please use this form to send a message: https://www.nch.com.au/support/regcontact.html Or try CHAT support. From an NCH FAQ... "Can I upgrade from a previous version? What is the upgrade policy? All minor upgrades and bug fixes and some major upgrades are available free. Simply install the new file over the old file. If we introduce major new features or change the registration system, we may require users to purchase an upgrade. We guarantee free upgrades for 6 months from date of purchase but in practice we often allow upgrades up to 12 months. If in doubt back up your old version and just try the new version. If you purchased more than 12 months ago, you will need purchase an upgrade to the current version." Link to comment Share on other sites More sharing options...
mikebond Posted January 3, 2019 Author Share Posted January 3, 2019 The problem has solved! Thank you for the support! Link to comment Share on other sites More sharing options...
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