Regular POTS Lines Delivered Via T1 : Transfer

[Novawire]

Good Afternoon,

 

It's been awhile since I have posted here. I have been using IVM for some time. As of late, I have been increasingly asked to provide call transfer capabilities to my customers. Here's my setup. I have a Multitech ZDX rack capable of holding 12 Multitech ZDX-V modems. I have two Moxa 8 port PCI cards in my PC. Essentially, I have all 12 modems connected directly to the cards. I also have a voice T1. They are basically analog lines complete with dialtones delivered via T1. The T1 terminates into a channel bank and I feed the modems from there. Each line leading to the modems represents it's own individual phone number. Anyways, not to get off topic, I need to transfer calls. Can I do this using 3 way calling? I do not have a PBX to work with. Since it does dial and use the "!" flash hook I'm assuming this can be done.

 

Thanks in advance for any advice

[Novawire]

By the way, I can perform a 3 way call myself with a regular phone. I just can't seem to do it with the IVM. I am trying to simulate my exact actions and duplicate it with the IVM software. I'm close, but have not gotten it to work yet. One thing I did notice, is if I do the call with my regular phone, the party that called me hears nothing when I put them on hold and dial the other phone number. I use the FLASH key and they are put on hold. Then I hear dialtone. As I dial, the party on hold reports that they heard nothing, no tones as I was dialing. However, if I do the same thing with the IVM, I can hear it dialing the number I need the call transferred to. Of course, the call goes nowhere and eventually it disconnects. As I wait for some ideas from this great forum, I will continue to try to get this to work properly.

 

Thanks

[Novawire]

I have discoverd something. I think the hook-flash timing is all wrong. It's too fast. Anybody have any ideas on how to adjust it?

[Novawire]

Truthfully, I will take any advice anybody has got.

[Novawire]

Actually, I know what is going on now. It is for sure the flash hook duration. Mine is set to s29=10. Obviously, 10 is 10ms. Way too fast. I have been trying to edit the value with no success. I change the value, at least I try to, but it the new setting will not stick. Can I edit an .INF file to make the new setting stick? Anybody got ideas or done this before?

[Novawire]

Ok, new development. I have edited the S29 setting with no further problems. However, the call still doesn't transfer. It seems that 70 milliseconds is still not enough. I have been in contact with Multitech and they are familiar with this IVM software and seem to like it quite a bit. As do I. If you don't recall, I have a rack of Multitech modems. All of them being the 5656ZDX-V models. I will keep working with Multitech and see if I can get this problem fixed. I am still willing to entertain any advice users may have as well. Fire away if you have any comments regarding similar problems and how you fixed it. Did you decide to go with another modem altogether? If so, which delivered the best performance.

 

Thanks

[dewild1]

Ok, new development. I have edited the S29 setting with no further problems. However, the call still doesn't transfer. It seems that 70 milliseconds is still not enough. I have been in contact with Multitech and they are familiar with this IVM software and seem to like it quite a bit. As do I. If you don't recall, I have a rack of Multitech modems. All of them being the 5656ZDX-V models. I will keep working with Multitech and see if I can get this problem fixed. I am still willing to entertain any advice users may have as well. Fire away if you have any comments regarding similar problems and how you fixed it. Did you decide to go with another modem altogether? If so, which delivered the best performance.

 

Thanks

 

 

Any luck, -bump-