No key detection with voicemail

[Vantek]

Almost everything is working great for me, between IVM and Axon, with the exception of one part. When the user tries an extension that's not available, it gets transferred to a voicemail extension after 10 seconds (I send it to that 199 one that the example config creates). When IVM answers on 199 it sends to an OGM which then asks for the extension number they'd like to leave mail for. The odd part is, once that transfer to 199 takes place, the system doesn't recognize any input from the user's phone! That OGM will just repeat until it disconnects them.

 

I need help doing one of two things. Either:

 

1) Fix it so that they are able to enter an extension to leave voicemail for,

2) Somehow know what extension they already entered so that I can send them to the right voicemail box without having to ask for the extension again.

 

Should I be forwarding to 199 when the extension (1298) fails? Is my setup proper?

 

Please help!