Vantek

Almost everything is working great for me, between IVM and Axon, with the exception of one part. When the user tries an extension that's not available, it gets transferred to a voicemail extension after 10 seconds (I send it to that 199 one that the example config creates). When IVM answers on 199 it sends to an OGM which then asks for the extension number they'd like to leave mail for. The odd part is, once that transfer to 199 takes place, the system doesn't recognize any input from the user's phone! That OGM will just repeat until it disconnects them. I need help doing one of two things. Either: 1) Fix it so that they are able to enter an extension to leave voicemail for, 2) Somehow know what extension they already entered so that I can send them to the right voicemail box without having to ask for the extension again. Should I be forwarding to 199 when the extension (1298) fails? Is my setup proper? Please help!

Uh, it just started working (after about 3 hours) and I have no idea why.

I've installed Axon, IVM Answering Attendant and Express Talk. I've set up extensions in Axon for one user (1298) and the two for IVM (198/199). The problem is that neither IVM or Express can connect to Axon which is on the same server! I get the error "Server localhost:5060 did not respond to register (user sip:198@localhost)". The response from Express is a bit different (only in the way it displays the user name). I've tried everything, including full reinstall of ALL products and I'm not out of ideas. Any help would be appreciated. Axon is the only app running on port 5060.. I changed the others to use another port just incase. IVM and Express are connected with different SIP accounts from Callcentric.