Answers VOIP, but disconnects call on transfer

[herb]

Hi, I'm using bppglobal in Australia as suggested for VOIP by NCH, but having problems with the call transfer. I've been thru all the help pages, and set it up as suggested. I loaded a simple IVM demo setup where you have some basic selections and press a key to transfer to selected numbers. The VOIP account has credit, IVM (V3.05) recognises the call and caller id coming in, answers the call and plays the message. When the user selects the key to transfer the call, IVM comes up saying that caller has selected the correct key, then says "Voip blind transfer to ...my number..", but then it finishes saying "Call has disconnected". It doesn't ring the other number, and the one that called remains silent.

 

Does anyone have any ideas for what is maybe setup wrong? I have forwarded UDP ports 5070 and 8000-8003 to this computer cause thats what I saw the IVM program modify in the windows firewall, but apart from that am new to IVR and VOIP.

 

Thanks loads!

[herb]

OK I seem to have something happening now bar resolving delays on transfer so long that clients may hang up. In my case, don't run VPN software on the same machine, cancel the IP's VOIP phone connection being made automatically by the router, and don't plug any other phone lines in on the same ADSL connection cause their filter was useless. Hope it works more smoothly for other people :-)

[Guest byron]

OK I seem to have something happening now bar resolving delays on transfer so long that clients may hang up.  In my case, don't run VPN software on the same machine, cancel the IP's VOIP phone connection being made automatically by the router, and don't plug any other phone lines in on the same ADSL connection cause their filter was useless. Hope it works more smoothly for other people :-)

<{POST_SNAPBACK}>

 

I am having this problem, can you clarrify what "cancel the IP's VOIP phone connection being made automatically by the router" means?

 

I can make the program call numbers by using the outbound option and it works but with blind transfer within a (simulated) OGM it goes "dialing <number>" then fractions of a second later "dialing complete" (twice for some reason) then drops out as it should but it never makes the call (to my house).

 

thanks

[herb]

I haven't used the simulator thingo but I got the impression it was more for testing your messages and didn't call anything?

 

The router I use has onboard hardware based VOIP lines built in. These conflicted with the IVM VOIP connection. No idea why, maybe its something to do with the same ports being used. Not sure, but Idisabled it and it works now.