Talking to the user

[Guest Guest_Adam_*]

Hi,

 

I use IVM Answering Atendant with VOIP, but I don't understand how you can actually talk to the caller once they have navagated to the right place. How do I set this option in an OGM? I don't want to transfer a call to a different line, but if I did do

[Guest Guest]

Sorry, the previous message was incomplete...

 

Hi,

 

I use IVM Answering Atendant with VOIP, but I don't understand how you can actually talk to the caller once they have navagated to the right place. How do I set this option in an OGM? I don't want to transfer a call to a different line, but if I did do would I have to pay for this call?

 

Thanks

Adam

[gilbnet.com]

Sorry, the previous message was incomplete...

 

Hi,

 

I use IVM Answering Atendant with VOIP, but I don't understand how you can actually talk to the caller once they have navagated to the right place. How do I set this option in an OGM? I don't want to transfer a call to a different line, but if I did do would I have to pay for this call?

 

Thanks

Adam

<{POST_SNAPBACK}>

 

 

If you x'frd the call to a normal number (ie non voip) you would have to pay for the call charges at your voip network operators rates.

 

Alternatively, you would need to purchase a VOIP terminal (a phone with a network port as opposed to a standard line plug - this would connect to your network) or a VOIP terminal adaptor - small versions look like a dsl router and normally have a net through port and two phone connectors (for normal phones), or install a softphone on a computer - NCH do one!

 

Whatever solution you choose - you would need a voip account for it, with this you would be assigned an extension number...

 

IVM would have to transfer the call to the voip extension number - calls between voip extensions are usually free (especially if they are supplied by the same SP)

 

Hope this helps

Adam