Multiple transfer messages

[Guest Jim]

I'm in the process of demoing the IVM software and so far it's great.

 

One lingering issue remains - all transfered calls play the "TransferQuery.wav" when IVM is set to confirm transfer. Is there a way to select different tranfer messages for different OGMs?

 

What I would like to do is this: I have multiple options for transfering calls based on need. For instance, option 1 is for Premium level customers, option 2 is for sales inquiries, option 3 is for emergency service, and so on.

 

Of course, being a small business, all calls need to be forwarded to cellphones belonging to either myself or my partner based on an on-call schedule we've laid out (yay, getdata plugin!). Because we have mulitople different options - some of which need to be noted before we pick up the line so we can know to charge the customer upon connection of the call - it's neccesary for us to know audibly upon call transfer which opiton was selected. The most convenient way I see this happening is by having multiple transfer messages.

 

Is there any way to make my desire a reality? If not, I'd like to change this question into a feature request.

 

Thanks in advance.

[Guest Jim]

Anybody?

[gilbnet.com]

Anybody? 

<{POST_SNAPBACK}>

 

 

Hi,

 

How many lines do you have on your IVM?

 

I can't think of any proper way of doing this through IVM - but there may be a crude way if you only have one line.

 

What information would you need to be passed? just the level of support or would you need more data?

 

Cheers

Adam

[Guest Jim]

Thanks for the reply Adam.

 

I only have one line. If it helps, I have call transfer, call waiting, and 3-way calling on the line.

 

The information I'd like passed to me audibly would follow the lines of the option that was chosen by the caller.

 

For example, if the customer chose the option for an Emergency Specialist, I'd like to know that so I can collect information needed to charge them before launching into their problem. Alternately, if the caller hits the option for something like Sales, I'd like to know that so I could answer accordingly, not worrying about getting billing info and putting on my happy face. Also, if the person went though a company directory and was contacting me specifically by name, I'd like to know that so I could respond appropriately or know I could ignore the call if I'm busy - the latter being something I absolutely could not do with other types of transfered calls.

 

Any help or suggestions - no matter how crude - would be appreciated. I'm rapidly running out of time on my trial of the software and don't want to commit to a product until I know it's going to do what I need it to do. Thanks.