Payments problem

[dogsmav]

Hi all,

 

This is my first post on here so I'm not sure if this has been covered - I cant see it anywhere.

 

I am being driven mad by the payments system in EI. For some reason, some payments just dont register at all, even though in the invoice it flags as 'PAID'. The Upaid Invoices Report suggests I have several unpaid invoices, but they have been paid and are flagged as such. Is there a bug?

 

The whole payments system seems pretty flakey - for instance it seems you need to apply the payment not only to the invoice but also to the order? Surely they could automatically update each other?

 

I am running v.2.25 by the way. Any suggestions welcome!

[gtim]

From the FAQ: Is it possible to apply payment to an invoice ?

 

Express Invoice uses an account based payment system where payments are applied to the customer's account - not to a specific invoice. This makes it able to handle advance payments or payments without specified invoices much better. When you receive a payment the payment is applied to a customer not a specific invoice. You can however enter a soft cross-reference between a payment and invoice. This is for reference and easy of use only and is optional.

 

And there is "Payment Ref" column, that is a soft cross-reference between a payment and invoice. But this is just soft reference. Payments are applied to a customer not a spcified invoice