bugfree Posted February 18, 2009 Share Posted February 18, 2009 Hi I read in the manual (section OGM - Advanced) "Add entry to special log IVM can create special logs of calls that play a particular OGM. including any data that the caller may have entered. These can be used to count the callers (and caller IDs) of callers that select a particular option, or to record the data the the caller has entered." Is there a way to add in this log the digit pressed by the called party during an outbound automatic call? or I need to implement an IVR leaf, using an external exe to store this information? thanks stefano Link to comment Share on other sites More sharing options...
grizmio Posted February 18, 2009 Share Posted February 18, 2009 HiI read in the manual (section OGM - Advanced) "Add entry to special log IVM can create special logs of calls that play a particular OGM. including any data that the caller may have entered. These can be used to count the callers (and caller IDs) of callers that select a particular option, or to record the data the the caller has entered." Is there a way to add in this log the digit pressed by the called party during an outbound automatic call? or I need to implement an IVR leaf, using an external exe to store this information? thanks stefano if i understood you, you... maybe you should try writing the data to your log with the next OGM: ogm1 use data variable with name number (the default) example ogm1: hi, do you like meat?press 1 for yes or 2 for no then with the ogm2 you write to special log the variable %number% it took me a lot forum searching to find out that you have to write it in the next ogm... and yes i know my english shouldnt be written. Link to comment Share on other sites More sharing options...
bugfree Posted February 18, 2009 Author Share Posted February 18, 2009 Hello thank you for your answer. I gave it a try, but it seems %number% is not a variable I found that valid "call variables" are %time%, %date%, %cid%, %callername%, %linenumber% and %linename% but there is no a %pressed_digits% or something like it. Of course I can implement a different OGM for each choice, but what about if the customer call has to be redirected to another extension? I would like to use key response feature and but I do not see how can I log the customer choice to a database too (p.s. I'm sorry for my english too ) Link to comment Share on other sites More sharing options...
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