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bugfree

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  1. Hi I would like to do the following: - make an outbound call (to a regular phone number) - if IVM detect an answering machine --> give try to dial a phone extension I found I can do this by setting a different OGM "to start with if answering machine" and, in this OGM set Dial option to dial phone extension. How will I be able to wait for the called customer to answer? After Dialing the phone extension the only "useful" option is "Go To OGM" where I can do a loop waiting the customer to answer. Is this the only way? thank you in advance stefano
  2. Hello thank you for your answer. I gave it a try, but it seems %number% is not a variable I found that valid "call variables" are %time%, %date%, %cid%, %callername%, %linenumber% and %linename% but there is no a %pressed_digits% or something like it. Of course I can implement a different OGM for each choice, but what about if the customer call has to be redirected to another extension? I would like to use key response feature and but I do not see how can I log the customer choice to a database too (p.s. I'm sorry for my english too )
  3. Hi I read in the manual (section OGM - Advanced) "Add entry to special log IVM can create special logs of calls that play a particular OGM. including any data that the caller may have entered. These can be used to count the callers (and caller IDs) of callers that select a particular option, or to record the data the the caller has entered." Is there a way to add in this log the digit pressed by the called party during an outbound automatic call? or I need to implement an IVR leaf, using an external exe to store this information? thanks stefano
  4. Hi I'm trying to use the advanced format for "Outbound Autodial Call" from the help file: "For example if the number was 5551234567&ogm=My+OGM&data=999 the call would answer using the OGM named "My OGM" and with the variable "data" set to "999". You can also set ogmanswer to specify the OGM to use if the call is answered by a person or ogmmachine if answered by an answering machine. " I have a OGM that uses TTS from a text containing a variable %order% OGM text is "Hi, your order %order% will be delivered tomorrow" Now, if I put 22020120&order=1233 in the Outbound Autodial Call List, it seems that %order% variable is not resolved am I doing something wrong? thanks stefano
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