recording digit in log file

[bugfree]

Hi

I read in the manual (section OGM - Advanced)

 

"Add entry to special log

 

IVM can create special logs of calls that play a particular OGM. including any data that the caller may have entered. These can be used to count the callers (and caller IDs) of callers that select a particular option, or to record the data the the caller has entered."

 

Is there a way to add in this log the digit pressed by the called party during an outbound automatic call?

or I need to implement an IVR leaf, using an external exe to store this information?

 

thanks

stefano

[grizmio]

Hi

I read in the manual (section OGM - Advanced)

 

"Add entry to special log

 

IVM can create special logs of calls that play a particular OGM. including any data that the caller may have entered. These can be used to count the callers (and caller IDs) of callers that select a particular option, or to record the data the the caller has entered."

 

Is there a way to add in this log the digit pressed by the called party during an outbound automatic call?

or I need to implement an IVR leaf, using an external exe to store this information?

 

thanks

stefano

if i understood you, you...

maybe you should try writing the data to your log with the next OGM:

ogm1 use data variable with name number (the default)

example

ogm1: hi, do you like meat?press 1 for yes or 2 for no

then with the ogm2 you write to special log the variable %number%

 

it took me a lot forum searching to find out that you have to write it in the next ogm...

and yes i know my english shouldnt be written.

[bugfree]

Hello

thank you for your answer.

I gave it a try, but it seems %number% is not a variable

 

I found that valid "call variables" are

%time%, %date%, %cid%, %callername%, %linenumber% and %linename%

 

but there is no a %pressed_digits% or something like it.

 

Of course I can implement a different OGM for each choice, but what about if the customer call has to be redirected to another extension?

I would like to use key response feature and but I do not see how can I log the customer choice to a database too

 

(p.s. I'm sorry for my english too )