mochachos Posted February 12, 2009 Share Posted February 12, 2009 Hi All. I have been using EI for quite a while now and have picked up an odd problem. When a customer makes a payment it reflects on the statement but the balance is not adjusted. I then found a button marked 'recalculate balance' under the customers 'info' tab. This then corrects the balance and asks if you want to save the new balance. I click on 'yes' but the balance is still not adjusted. Help!! Anyone?? Link to comment Share on other sites More sharing options...
contactpj3 Posted June 3, 2009 Share Posted June 3, 2009 Hi All. I have been using EI for quite a while now and have picked up an odd problem. When a customer makes a payment it reflects on the statement but the balance is not adjusted. I then found a button marked 'recalculate balance' under the customers 'info' tab. This then corrects the balance and asks if you want to save the new balance. I click on 'yes' but the balance is still not adjusted. Help!! Anyone?? How are you even seeing the "STATEMENTS"... that's what I wanna know... Link to comment Share on other sites More sharing options...
contactpj3 Posted June 4, 2009 Share Posted June 4, 2009 How are you even seeing the "STATEMENTS"... that's what I wanna know... OK... OK... I found it... it was an O duh moment... right were you might expect it to be... Link to comment Share on other sites More sharing options...
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