mochachos Posted February 12, 2009 Posted February 12, 2009 Hi All. I have been using EI for quite a while now and have picked up an odd problem. When a customer makes a payment it reflects on the statement but the balance is not adjusted. I then found a button marked 'recalculate balance' under the customers 'info' tab. This then corrects the balance and asks if you want to save the new balance. I click on 'yes' but the balance is still not adjusted. Help!! Anyone??
contactpj3 Posted June 3, 2009 Posted June 3, 2009 Hi All. I have been using EI for quite a while now and have picked up an odd problem. When a customer makes a payment it reflects on the statement but the balance is not adjusted. I then found a button marked 'recalculate balance' under the customers 'info' tab. This then corrects the balance and asks if you want to save the new balance. I click on 'yes' but the balance is still not adjusted. Help!! Anyone?? How are you even seeing the "STATEMENTS"... that's what I wanna know...
contactpj3 Posted June 4, 2009 Posted June 4, 2009 How are you even seeing the "STATEMENTS"... that's what I wanna know... OK... OK... I found it... it was an O duh moment... right were you might expect it to be...
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