mochachos

Hi All. I have been using EI for quite a while now and have picked up an odd problem. When a customer makes a payment it reflects on the statement but the balance is not adjusted. I then found a button marked 'recalculate balance' under the customers 'info' tab. This then corrects the balance and asks if you want to save the new balance. I click on 'yes' but the balance is still not adjusted. Help!! Anyone??

Anyone have any luck with the intergration. Looking for any help thanks.