Newbie needs help...please!!

[jazzboy]

Yes, I am the dreaded newbie with just enough knowledge to be dangerous.

1. I would like to use IVM for an autodialer campaign. Couple of questions:
   
2. Is Using Skype as my VOIP OK?
   
3. If yes, how does IVM "hook" up with Skype?
   
4. Does bandwith (cable) limit number of outgoing simultaneous calls?
   
5. Using VOIP do I still need a special Voice modem?
   
6. Can I load an excel spreadsheet for numbers or only comma delimited?
   
7. As the campaign begins do I hear the dialtone/connection on my headset?
   

1. 
    
   

Which software do I then add to allow listener to click a number to be transferred to live agent or click to go to VM box?

 

Thank you so much in advance for your help!!