Yes, I am the dreaded newbie with just enough knowledge to be dangerous.
I would like to use IVM for an autodialer campaign. Couple of questions:
Is Using Skype as my VOIP OK?
If yes, how does IVM "hook" up with Skype?
Does bandwith (cable) limit number of outgoing simultaneous calls?
Using VOIP do I still need a special Voice modem?
Can I load an excel spreadsheet for numbers or only comma delimited?
As the campaign begins do I hear the dialtone/connection on my headset?
Which software do I then add to allow listener to click a number to be transferred to live agent or click to go to VM box?
Thank you so much in advance for your help!!