Prerecorded Message Not Playing on Incoming Phone Call

[MLSheer]

Noprerecorded Message, Today, 05:04 AM

 

I brought IVM Answering Attendant v 4.11 for an answering service for one line. I am unable to get the prerecorded message to play when somebody calls me. I have dsl and a Zoom 56k V.92/V.90 PCI Voice Fax Modem. I went on the Zoom web site and downloaded the most up to date drivers. I am running Vista Utilimate 32 bit. I call Microsoft and they told me to call Dell. They spent about a hour and was unable to help me. I also called Microsoft again on Friday and they spent about one hour and also called Zoom. Nether Microsoft or Zoom was able to get by this problem. How do you take care of that problem.

[pythonpoole]

Can you provide any further information?

 

For example, does IVM's status/log window indicate it sees an incoming call? If so, what does IVM report?

 

Is IVM set to 'On' mode? (top-left toolbar area)?

 

What happens when you perform a simulation call?

 

Edit: I saw your post in the other topic. I don't know what to suggest. I know that Vista causes lots of incompatibility problems for voice modems, and it seems to me that it mostly concerns Zoom cards. Is reverting to XP an option? Also, I'm pretty sure Zoom is the one to contact, I think their driver for Vista must be a bit buggy.