Switch Plus-not happy

[lorriksmith]

I posted recently that I had purchased and been using Switch for about two years now, using it to convert msv and dvf files to wma. Never had any problems. Recently when I attempted to do this I got a message that the function I was trying to use required that I purchase Switch Plus. After discussing it with my boss I purchased this program. It converts some of the msv and dvf files, but not all. I downloaded a plug in for Windows Media Player to see if it would allow me to play it. It does, but it does not convert it.

 

I now cannot play the file as is in Express Scribe and can get no support for that.

 

I cannot convert the file for the client using my new recently purchased Switch Plus. This is causing issues for our company and for our client. Can someone please help me? Thank you.

[Guest MichaelJee]

Hello Lorri,

 

As you have purchased Switch recently, you are entitled to email support... which I think would suit better as your going to need to send me some sample files so we can compare with results from our lab.

 

1 - Host the files somewhere / send to me over this forum

 

2 - Open a support ticket through the website