mailbox

[degan]

under mailbox properties delivery I set Lan folder to W:\ that is where the folder is I set it through browse,when I get a message IVM says it is Unable to copy message to folder W:\Carwash Default ICM000134.wav.What do you think is wrong?

[pythonpoole]

Are you sure you have permissions to write files to the LAN folder, or just read files? Sounds like the folder has permission/right restrictions.

[nchtj]

For all our service-based applications (such as IVM), the 'engine' of the product runs as a Windows service. This service therefore needs to have access to your LAN folder. By default the service runs under the 'SYSTEM' account which has *no* access to LAN folders.

 

You have to go into the Settings -> General tab and click on 'Service Settings' and change it to run under an account that has *default* access to the shares.

 

By 'default' I mean that, if the username/password to access shares is different to the username/password for that local account, it will only work if you check the 'Reconnect on logon' option when mapping the network drive. A simpler method is to make sure the local / network account details match. Or the LAN folder can have no authentication at all.

 

Note that once you do this then you cannot run IVM as a service anymore because it no longer runs under the 'SYSTEM' account. But this is a Windows limitation, it is simply not possible to access network shares using the SYSTEM account and without logging in to the computer.