Simon L

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi,

Since you bought the license from Microsoft Store, there is no need to register the program. You just have to install the specific version from the Microsoft Store app.

Please uninstall the current version of Express Burn on your computer. Go to the Microsoft Store app and search for Express Burn. Download and install the program on your computer and it should be automatically registered.

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi, Ricky.

On Voxal, double-click on the center part of the program where it shows the name of the voice and the specific effects used for that voice.

It will give you the opportunity to adjust the effects used. For the Female Voice, you can increase the Pitch Shifter value to increase the pitch making the voice more feminine.

I hope that helps.

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi,

Click a note to show the option bubbles -> click the 6th (orange) bubble  to expand and it should be able to see the Caesura symbol within it.

I hope that helps.

Hi,

NCH programs have a 6-month free update period from the date of purchase. It means that any version released up until the 6-month period will be applicable to the license that you purchased. Beyond that period, the license will not work and you'll need to purchase another license for the newer versions.

You can always go back to the previous version that applies to the purchased license for free. You can look for the older versions from the link below.

http://oldversiondownload.com/

I hope that helps.

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi,

Exporting MIDI (.mid) files is supported by the program.

Try updating the version of MixPad and see if you the option to export .MID files after. 

https://www.nch.com.au/mixpad/versions.html

I hope that helps.

Hi,

Yes, as long as you are using the version that applies to the license you purchased.

Look for the registration code email you received when you first purchased the license. Make note of the date shown on the email.

Go to http://oldversiondownload.com/ and use find (CTRL+F) to search for MixPad. Look for the version with the date closest to your date of purchase and install that on your computer. You should be able to re-register it with your registration code.

I hope that helps.

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi,

You can adjust the height of the track by clicking the dragging the edge of the track title up or down. You can hover your mouse around the track controls and once the cursor changes to an up/down arrow, that's where you can click and drag to adjust the height of the track.

I hope that helps.

Hi, 

The Beat Maker window only 9 components at a time. You will have to use the scroll on the right side of the tracks to scroll down and see the other components.

I hope that helps.

Hi, Mark.

There is currently no option to directly attach a recorded clip to an email directly from the program.

You may export the clip and then attach when composing emails. To do that, right-click the recorded clip -> Export Clip as (mp3, wav, etc.)... -> export the file and then locate file and attach it to the email.

I hope that helps.

Hi,

This seems to have been addressed in the recent versions of MixPad. 

You may download latest version of the program from the link below.

https://www.nch.com.au/mixpad/mpsetup.exe

Let us know if that helps.

Hi,

There is currently no option to change the interface colour scheme.

NCH Software formally takes suggestions via this link: https://www.nch.com.au/suggestions/index.html and it will be directly sent to the development team. 

Hi,

You may recover your license information via the link below.

https://www.nch.com.au/support/reg.html

I hope that helps.

Hi,

You may refer to the link below for the formats supported by Switch.

https://www.nch.com.au/switch/kb/1405.html

If the file format of the VM Audio Files you have are not listed there, it means it is not supported and cannot be converted.

Hi,

Switch does not support BVF file format. You may refer to the link below on formats supported by the program.

https://www.nch.com.au/switch/kb/1405.html

I hope that helps.

Hi,

Transferring licenses apply to both Home and Commercial Edition.

I hope that helps.

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi,

With the newer versions of WavePad, the Mix Direct volume is via a dB slider and not as percentage.

I hope that helps.

Hi,

It would be best to submit a support ticket for further assistance as this issue requires further analysis and troubleshooting.

You may send the support request from this link: https://www.nch.com.au/support/supportcontact.html

Hi,

The recording on your phone might have been a with a low bitrate that is why the program is informing you about it. 

I believe that message is not an error but just a heads up message and you should be able to save it regardless of the bitrate.

Let us know if you need further assistance regarding this.