JayTB

I am unable to get IVM to send emails. Eudora works fine. I have set the same login parameters in IVM as in Eudora, but IVM reoports:

Sending Email
Mail host server error (MAIL FROM not accepted) Please check your Email Settings.

I get the same result when I select Send using a SMTP Server or Send directly to other side. I have tried all the suggestions in the help files and still get the same result. I have focused most of my effort on the mail account that comes with our DSL service from Verizon in the USA. Our separate webhost also provides email, but you have to check your mail before you can send anything (anti-spam policy) and I was not able to get that to work either.

Do you have the latest version of IVM (v4.02) installed?

And is your "Default reply email" box in the Email Settings filled in correctly?

I've got IVM setup as answering system with Broadvoice (VOIP). Once everything started system works fine, but after some time my number becomes unreachable (when calling from outside I get number is not in service). Logs don't show any disconnects. After i click on setting and ok, number get registered and everything starts working. Any ideas why this happens?

 

My server is setup behind netgear router, port forwarding setup for LocalSIP port 5070, LocalRTP 8000-8010 and STUN 3400-3499.

 

Also when loging in I noticed that there are 2 processes running (ivm.exe). My program is setup to start as a service, but why would it start again when I log in. Please advise.

I read on this site that BroadVoice, when connected as a VOIP line, has to be used thru Axon. They said BroadVoice made changes that caused problems with IVM.

While doing some packet sniffing I found that after turning off IVM it still "technically" answered the line. IVM didn't pick up because I had turned it off but it interfered with a software voice recorder that I ran at the same time.

I run my BroadVoice line through a Sipura PAP2T before it uses IVM.

The problem with voip lines is each extension has an individual connection to the call manager vs an analogue line where all devices sit on the same line, so if one device answers on that line you can use another device on that line to monitor that active line.

 

Answering the call after it has already been forwarded is not possible with voip because each of the phones has their own virtual line sort of thing, and when a call is not answered the call is forwarded to a different line (not just answered like a modem), and from there IVM answers the call. The only way to have multiple voip phones on the same line would be to have a conference call, and I really don't know of anyway of getting IVM to conference call with another extension while its actually taking a message from someone.

UPDATE

I am using 2 modems on this machine,

1 AOpen FM56-PX

1 Aopen FM56-SVV

The PX works fine, the SVV does not.

Problem solved.

I'm interested in how everything is connected and how IVM interfaces with the software on the SOHO PBX.

Could you run through the hook up and interface?

The line isn't BroadVoice is it?

Well it depends on what kind of hardware you're using.

 

If you're just using a voice modem on an analogue line, if you pick up any of the phones on the line you will be able to communicate while the person is leaving a message.

 

Same thing goes if you're using Sipura 3000/3102 FXO Adapter, any analogue phones on the line can be answered

 

For VoIP lines though, I don't think this is possible. Unless you could find away to forward the call to an extension or join the call as if it was a conference call or something, then I can't see how it'd work.

After more checking I found that you are correct about the VoIP lines vs the pstn lines.

I am running both lines through voice modems on that computer.

On the pstn I can pick up the call while IVM messages are playing or while the message is being left.

On the VoIP line I can only pick-up while the line is ringing, before IVM answers.

I need to find a way to fix this.

Well, I've been trying to setup IVM so it will send my co-employees e-mail with their voice mails in the email, but for some reason I can't get it configured properly. I'm using Ability Mail Server as my mail server. Ability goes to my ISP and grabs all the email from it. Should I tell IVM to send mail to Ability, or my ISP?

If the employees mail boxes are on the Ability Mail Server, have IVM send it to the individual boxes.

Where ever the employees retrieve their mail from is where IVM should send it to.

Hope this helps.

JayTB

Well it depends on what kind of hardware you're using.

 

If you're just using a voice modem on an analogue line, if you pick up any of the phones on the line you will be able to communicate while the person is leaving a message.

 

Same thing goes if you're using Sipura 3000/3102 FXO Adapter, any analogue phones on the line can be answered

 

For VoIP lines though, I don't think this is possible. Unless you could find away to forward the call to an extension or join the call as if it was a conference call or something, then I can't see how it'd work.

On this computer I am using;

Sipura PAP2T NA connected to an AOpen modem and an analog 3 line phone for a Broadvoice line.

One AOpen modem for a PSTN line to the 3 line analog phone

Skype through an AU-600 adapter to the 3 line analog phone.

I can only pick up on any of the lines when it is ringing, not after the IVM answers.

I hate to have so many questions but...

I have tried everything in the directions to be able to answer as someone is leaving a message.

3 mail boxes;

Default

Bonnie

Jeremiah

One OGM;

Default Answering Message

Default message:

Please leave a message after the tone and someone will get back to you.

Advanced settings

+ Press 1: Leave Message for Mailbox Bonnie.

+ Press 2: Leave Message for Mailbox Jeremiah.

+ Press #: Hangup.

+ Press *: MailBox Remote Access.2s.

> Leave Message for Mailbox Default

How do I answer while someone is leaving a message?

If you use Outlook and IVM to send email notification you may get the Outlook pop-up message that requires you to click OK for it to continue.

Here is a link to a program that stops the pop-up message.

http://www.contextmagic.com/express-clickyes

There is a free and a paid version.

With the free version the message flashes and the email goes out with no clicking.

With the paid version it hides all activity and the email goes out with no clicking.

I use you free version and it works for me on Outlook 2003, Outlook 2000 with all patches and Outlook XP.

JayTB

Are you using a voice modem?

I had that problem and found it was drivers for my modem causing the disconnect.

JayTB

Where is the link to purchase a NCH cards? I need this to work and thought a US Robotics Voicemail would be good enough considering what I paid for it.

 

Thank you for being the second one from this forum to try and make the effort to help.

 

David

Here is the link, http://www.nch.com.au/hardware/telephony.html

I would email Support, tell them what you want to do and ask which board or USB device they suggest.

Hope this helps.

It would really be nice if someone can point me in the right direction.

 

Thanks

David

I used an AOpen FM56-PX modem to test the IVM with. I had to change voltage settings and other settings to make it work. I always had problems with the modem.

I purchased one of the NCH cards and no more problems.

I can only speak for my setup.

I had asked support about it and they requested a read out.

It showed that IVM had gone out over 1000 times a day to check the stun server and almost the same checking DNS servers.

Maybe just on my setup?

Settings

Settings

Telephony

Properties

Networking

Thank You. Just what I needed.

How do I access the stun settings in IVM?

I need to change them.

<quote>What worries me is, that there is a constant accessing of my harddisk - each 10 or 15 seconds there is a burst of harddisk activity.

I did not suspect IVM in the first place, so i started killing processes until i reached IVM and all went silent.

IVM constantly checks "DNS" and "SIP/Stun".

I fixed it.

In the PAP2T I changed;

Ring Voltage:70

to

Ring Voltage:80

and

Ring Frequency:25

to

Ring Frequency:46

These are the only settings I could get it to work on but it works fine, except it still won't send email with out my clicking OK.

If I can get it to send the email automatically I will go ahead and buy it.

UPDATE

The problem is with the Microsoft patches in older versions of Outlook and it is automatic in 2002 up versions of Outlook.

Microsoft says it can not be disabled.

Here is a link to a program that disables it.

http://www.contextmagic.com/express-clickyes/

I downloaded it and IVM can now send mail.

Also, I just wanted to make it clear (because after re-reading it may have been a bit confusing), that the method I suggested above requires no additional hardware, and no extra costs. The only thing you would need to obtain is the Axon software which is completely free. Also Axon was built to work with IVM, so you can have your PSTN line and your voip line connected to the same IVM system and use the same mailboxes etc. I.e. you can have IVM answer from a modem line and a VoIP line simultaneously no problem, up to 64 phone lines can be used with IVM at any given moment.

I have Axon installed. What settings do I put into, Axon, IVM and the PAP2T?

What I really want is to have both lines answered and 3 mailboxes with the email attachment forward option.

I am only using the modem for testing and to make sure everything works before I buy the program(s)

That is why I thought maybe the PCI card or the USB device they sell would handle both lines.

I emailed Support and the only reply was the auto response.

I will think about your suggestion and if I go that way I will get with you.

I read your set-up in the Axon forum.

Very well done.

Are you certain that the ATA is actually receiving the calls? i.e. when you plug a phone into the ATA does it ring for incoming phone calls? If It does, this is a strange problem. It could be few things I suppose, perhaps the voltage outputted by the ATA to indicate a phone ring is not very much and does not trigger the modem to answer the call, may be the regional settings are affecting it, I'm not sure.

I think you are right about the voltage.

Is your Linksys PAP2T device locked?

It is not locked, I set up the PAP2 and everything has been working for awhile now.

If not there is much easier way to accomplish what you're doing digitally without the hassle and quality loss of the voice modem.

What would you suggest?

That is strange, I haven't had the problem. I recommend downloading and installing a new email client that is (I think its called) MAPI compliant, allowing software to interface with it and send emails. One example is Eudora. Once you do that set it up with your email account and set it as the default email client. Restart, and when IVM attempts to send emails it should go through Eudora instead so there will be no Outlook error messages. You can also specify the mail server in IVM so its hooked up directly to your email provider, if you do that it skips the client program like Outlook and Eudora and sends the message itself.

My isp requires that I use their smtp. I set up IVM using their smtp but it still used Outlook to go through.

I have all of the computers setup with Office 2003, so Eudora is not an option for me.

Ok, first of all that won't really work, you can't just merge the two lines together with a splitter piece at the modem or whatever you seem to be doing. And if you have the modem phone cable on the second pair of wires and the other one on the first pair unless you have a 2 line voice modem it won't detect the one on the second pair.

I also recommend the use of Axon (a free software from NCH) which allows you to setup a call management system (PBX) on your network. For instance, if normally your VoIP calls go to your router, and then to a phone connected to your router and/or the voice modem, instead of this, setup Axon to use your voip account. You can then hook up a phone to your VoIP hardware and have it register with Axon. Then axon can be instructed to perform almost any action you need, the possibilities are nearly endless, you can make the call go straight to IVM (IVM will also register itself with Axon, and then if you set it up Axon can forward all incoming calls directly to IVM). You can also have Axon ring any of the phones connected/registered to axon, whether it be a softphone, or a phone connected to an ATA like your router. IVM can even forward a call on to phones or extensions setup with Axon so if a user phones in and they want to talk to a person you can immediately transfer the call to the phones set up with Axon.

My BroadVoice account settings are in the Linksys PAP2T. I used Asterisk for awhile but it wasn't what I wanted.

I was hoping to set up my land line and 1 voip line using one of the PCI cards they sell but if IVM won't recognize the ring through my ATA I'm not exactly sure what direction to go.

I just tried to set up Axon but it would have to accept input from the PAP2T and I couldn't get it to do that. Axon and IVM kept trying to connect directly to the SIP account.

Thank You for the response.

I am using;

BroadVoice

AOpen FM56-PX modem

Linksys PAP2T

Outlook 2003

XP-Pro

The IVM sees the modem and if I connect my pstn line through the modem to the phone the IVM will answer on ring.

When I run a VoIP line through the PAP2 and then the modem to the phone the IVM will not answer. The phone rings but the IVM does not recognize the ring and will not answer.

Maybe use one of their 2 line PCI cards?

I also have a problem with Outlook 2003 sending mail from the IVM. I get a message that I have to "allow" the IVM to send the message using Outlook 2003.

This means I have to be on the computer and click OK to have the IVM send a message by email. Not good, that defeats the purpose.

I have looked eveywhere in Outlook 2003 and can not find a way to automatically send the message.

I like the IVM but before I purchase it I need to fix the above.

Thanks in advance,

JayTB