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JayTB

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Everything posted by JayTB

  1. Do you have the latest version of IVM (v4.02) installed? And is your "Default reply email" box in the Email Settings filled in correctly?
  2. I read on this site that BroadVoice, when connected as a VOIP line, has to be used thru Axon. They said BroadVoice made changes that caused problems with IVM. While doing some packet sniffing I found that after turning off IVM it still "technically" answered the line. IVM didn't pick up because I had turned it off but it interfered with a software voice recorder that I ran at the same time. I run my BroadVoice line through a Sipura PAP2T before it uses IVM.
  3. UPDATE I am using 2 modems on this machine, 1 AOpen FM56-PX 1 Aopen FM56-SVV The PX works fine, the SVV does not. Problem solved.
  4. I'm interested in how everything is connected and how IVM interfaces with the software on the SOHO PBX. Could you run through the hook up and interface?
  5. The line isn't BroadVoice is it?
  6. After more checking I found that you are correct about the VoIP lines vs the pstn lines. I am running both lines through voice modems on that computer. On the pstn I can pick up the call while IVM messages are playing or while the message is being left. On the VoIP line I can only pick-up while the line is ringing, before IVM answers. I need to find a way to fix this.
  7. JayTB

    IVM and Outlook

    If the employees mail boxes are on the Ability Mail Server, have IVM send it to the individual boxes. Where ever the employees retrieve their mail from is where IVM should send it to. Hope this helps. JayTB
  8. On this computer I am using; Sipura PAP2T NA connected to an AOpen modem and an analog 3 line phone for a Broadvoice line. One AOpen modem for a PSTN line to the 3 line analog phone Skype through an AU-600 adapter to the 3 line analog phone. I can only pick up on any of the lines when it is ringing, not after the IVM answers.
  9. I hate to have so many questions but... I have tried everything in the directions to be able to answer as someone is leaving a message. 3 mail boxes; Default Bonnie Jeremiah One OGM; Default Answering Message Default message: Please leave a message after the tone and someone will get back to you. Advanced settings + Press 1: Leave Message for Mailbox Bonnie. + Press 2: Leave Message for Mailbox Jeremiah. + Press #: Hangup. + Press *: MailBox Remote Access.2s. > Leave Message for Mailbox Default How do I answer while someone is leaving a message?
  10. JayTB

    Outlook & IVM

    If you use Outlook and IVM to send email notification you may get the Outlook pop-up message that requires you to click OK for it to continue. Here is a link to a program that stops the pop-up message. http://www.contextmagic.com/express-clickyes There is a free and a paid version. With the free version the message flashes and the email goes out with no clicking. With the paid version it hides all activity and the email goes out with no clicking. I use you free version and it works for me on Outlook 2003, Outlook 2000 with all patches and Outlook XP. JayTB
  11. Are you using a voice modem? I had that problem and found it was drivers for my modem causing the disconnect. JayTB
  12. Here is the link, http://www.nch.com.au/hardware/telephony.html I would email Support, tell them what you want to do and ask which board or USB device they suggest. Hope this helps.
  13. I used an AOpen FM56-PX modem to test the IVM with. I had to change voltage settings and other settings to make it work. I always had problems with the modem. I purchased one of the NCH cards and no more problems. I can only speak for my setup.
  14. I had asked support about it and they requested a read out. It showed that IVM had gone out over 1000 times a day to check the stun server and almost the same checking DNS servers. Maybe just on my setup?
  15. JayTB

    Stun Settings, Where?

    Thank You. Just what I needed.
  16. How do I access the stun settings in IVM? I need to change them.
  17. <quote>What worries me is, that there is a constant accessing of my harddisk - each 10 or 15 seconds there is a burst of harddisk activity. I did not suspect IVM in the first place, so i started killing processes until i reached IVM and all went silent. IVM constantly checks "DNS" and "SIP/Stun".
  18. JayTB

    doesn't recognize ring

    I fixed it. In the PAP2T I changed; Ring Voltage:70 to Ring Voltage:80 and Ring Frequency:25 to Ring Frequency:46 These are the only settings I could get it to work on but it works fine, except it still won't send email with out my clicking OK. If I can get it to send the email automatically I will go ahead and buy it. UPDATE The problem is with the Microsoft patches in older versions of Outlook and it is automatic in 2002 up versions of Outlook. Microsoft says it can not be disabled. Here is a link to a program that disables it. http://www.contextmagic.com/express-clickyes/ I downloaded it and IVM can now send mail.
  19. JayTB

    doesn't recognize ring

    I have Axon installed. What settings do I put into, Axon, IVM and the PAP2T?
  20. JayTB

    doesn't recognize ring

    What I really want is to have both lines answered and 3 mailboxes with the email attachment forward option. I am only using the modem for testing and to make sure everything works before I buy the program(s) That is why I thought maybe the PCI card or the USB device they sell would handle both lines. I emailed Support and the only reply was the auto response. I will think about your suggestion and if I go that way I will get with you. I read your set-up in the Axon forum. Very well done.
  21. JayTB

    doesn't recognize ring

    Yes the ATA does ring through, it is hooked up and rings with out going through the modem. It rings going through the modem but it doesn't get answered.I think you are right about the voltage. It is not locked, I set up the PAP2 and everything has been working for awhile now. What would you suggest?
  22. JayTB

    doesn't recognize ring

    My isp requires that I use their smtp. I set up IVM using their smtp but it still used Outlook to go through. I have all of the computers setup with Office 2003, so Eudora is not an option for me. I hooked them up one at a time to test and found IVM was not picking up the line run through my ATA. My BroadVoice account settings are in the Linksys PAP2T. I used Asterisk for awhile but it wasn't what I wanted. I was hoping to set up my land line and 1 voip line using one of the PCI cards they sell but if IVM won't recognize the ring through my ATA I'm not exactly sure what direction to go. I just tried to set up Axon but it would have to accept input from the PAP2T and I couldn't get it to do that. Axon and IVM kept trying to connect directly to the SIP account. Thank You for the response.
  23. I am using; BroadVoice AOpen FM56-PX modem Linksys PAP2T Outlook 2003 XP-Pro The IVM sees the modem and if I connect my pstn line through the modem to the phone the IVM will answer on ring. When I run a VoIP line through the PAP2 and then the modem to the phone the IVM will not answer. The phone rings but the IVM does not recognize the ring and will not answer. Maybe use one of their 2 line PCI cards? I also have a problem with Outlook 2003 sending mail from the IVM. I get a message that I have to "allow" the IVM to send the message using Outlook 2003. This means I have to be on the computer and click OK to have the IVM send a message by email. Not good, that defeats the purpose. I have looked eveywhere in Outlook 2003 and can not find a way to automatically send the message. I like the IVM but before I purchase it I need to fix the above. Thanks in advance, JayTB
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