MazC

Thank you SO much for your help. I've actually come up with a reason/solution which might be worth adding into any support material - the bits where it says about troubleshooting and file types? This is obviously me, a non techy talking, but maybe it can be translated into proper language! So I found out there are different types of MP4s? HD, VGA, SD, HQVGA and one which I've got here as 'low' whatever any of that means. If you save your MP4 as 'low' it works in ES. I presume this relates to file sizes or some such and the rest are too big for ES? I probably sound really thick putting

Hi - my projects vary quite a lot and have used ES loads in the past to be able to watch video (for transcribing captions), logging shot changes, identifying speakers, etc. while transcribing the audio. Why can't I do this anymore? I can't seem to upload MP4s. I've tried converting to other video formats, but still won't work. I've tried various ways of getting them into ES e.g. not given option to 'transcribe with ES' on right click, so tried loading from ES (but ES won't 'see' the file in the folder they are saved to) and tried dragging and dropping but just got an error message and ES g