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Hi - my projects vary quite a lot and have used ES loads in the past to be able to watch video (for transcribing captions), logging shot changes, identifying speakers, etc. while transcribing the audio. Why can't I do this anymore? I can't seem to upload MP4s. I've tried converting to other video formats, but still won't work. I've tried various ways of getting them into ES e.g. not given option to 'transcribe with ES' on right click, so tried loading from ES (but ES won't 'see' the file in the folder they are saved to) and tried dragging and dropping but just got an error message and ES got 'stuck'. What's gone wrong? Is this some Windows 10 madness? I can't seem to get to the bottom of it. I don't mind I suppose if I have to buy a new version - not super pleased, NCH, that that's the case since upgrades seem to cost same as the original version you purchase - I think I must have bought loads of versions off you - Pro 5.85 at the mo - but not if that's not going to work either. Any help would be greatly appreciated. MazC