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TECH Support

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  1. Hi, please check this knowledge based article: http://help.nchsoftware.com/help/en/mixpad/win/midi.html If you are referring to something else, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  2. ExpressInvoice-Mac stores its files in: Macintosh HD/Users/<the user>/Library/Application Support/ExpressInvoice/Shared. (Macintosh HD/User/<the user> is also the folder that appears in Finder as the user name.) -- The Library folder is hidden - to make it visible, open the user folder in finder, then View->Show View Options, and select Show Library Folder. If you can find where the old files are located (the data is a bunch of folders containing .dat files), merely copying them into the current EI save folder should do the trick.
  3. Sadly this is how the program works, you will need to go to the apply payment section. You can send your suggestions and feedback directly to our developers here: https://www.nch.com.au/suggestions/index.html
  4. Hi, try holding the shift button down when you click the first measure copy and hold the shift button and move the arrow to the last measure you want and click it, then that highlights the whole area that you want to copy.
  5. Hi, this version 2.31 is from 2014, there is a new version 6.09 that you can try and check if the issue persist. If it does, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=SoundTap&support
  6. Can you please let us know what type of format is this track? Please check this knowledge based article: https://www.nch.com.au/tageditor/kb/741.html
  7. Can you please uninstall Voxal completely from your MAC just by clicking and dragging the application to the trash can? Then restart your MAC and reinstall from this link?: https://www.nch.com.au/components/voxalmaci.zip Try again and let us know.
  8. Have you tried to used a different browser in order to live stream from a different computer? What happen when trying to stream? Are you getting an error message?
  9. In this case, for us better assist you, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=PhotoStage&support
  10. 1. Hi, by any chance your camcorder have a manual control of the audio? This could be causing the audio problem, it might be set to high. 2. Before you upload the video to YouTube it plays find no issues? If this is the case, try changing the output format, you can try avi and wmv. 3. The camera overlay option might be enable, in order to disable it, click on "Camera Overlay" at the top, and uncheck the box for "enable".
  11. Are you having this issue just with FLAC files? Can you please make sure those FLAC files can be play outside Switch, just to make sure they are not corrupted? If you are able to play them no problems, please reinstall the program from this link and let us know the outcome: For Windows: https://www.nch.com.au/components/switchsetup.exe For MAC: https://www.nch.com.au/components/switchmaci.zip
  12. Great ยก Thank you for the feedback, we will refer this to our developers.
  13. Hi, in this particular case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Voxal&support
  14. Hi, sadly this cannot be done, you cannot put a negative transaction in Moneyline.
  15. Sadly the program does not offer this specific feature. Please send your suggestions and feedback directly to our developers here: https://www.nch.com.au/suggestions/index.html
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