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TECH Support

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  1. In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=WavePad&support
  2. This is the version 6.60: http://www.oldversiondownload.com/oldversions/debut-6-60-2020-12-04.exe
  3. Hi, please check this video tutorial: https://www.youtube.com/watch?v=0p3r7nEGU5g Let us know the outcome ¡¡
  4. Are you having any issue with PlayPerfect?
  5. Try going to "Video Options" located on the lower left of the main software window, there you will find a slider to limit the frame rate. Let us know the outcome ¡
  6. Are you recording this narrations from Photostage? or are you importing a previous narration into the program?
  7. In this case please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Voxal&support
  8. Hi, in this case please open a support ticket here, so we can look further into this: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  9. Please check this knowledge based article: http://help.nchsoftware.com/help/en/crescendo/win/tablature.html
  10. Sadly the program doesn´t work with billing cycles. You can try to adjust the "Period" from the top section of the main software window. Let us know if this is helpful.
  11. Hi, switch is supposed to preserve all metadata for all supported formats, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Switch&support
  12. In this case please open a support ticket here so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  13. We recommend you to test using different output formats, please try with mp4, avi and wmv. Let us know the outcome ¡
  14. This issue needs to be address by our technical support through this link: https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  15. Try this workaround: ExpressAccounts-Mac stores its files in: Macintosh HD/Users/<the user>/Library/Application Support/ExpressAccounts/Shared. (Macintosh HD/User/<the user> is also the folder that appears in Finder as the user name.) -- The Library folder is hidden - to make it visible, open the user folder in finder, then View->Show View Options, and select Show Library Folder. If you can find where the old files are located (the data is a bunch of folders containing .dat files), merely copying them into the current EA save folder should do the trick.
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