mike_at_software

After a great deal of puzzling, I've added the '+' and country code as a prepend entry in the default dial plan in the Axon web control panel, for any calls routed to the 'Uplink Sip to Skype' line, and it works. It's a bit of a pity that such an important step is not included in the documentation. So: thanks very much to those in this forum who came up with the solution.

Dave, I struggled for a while to set up several NCH products using a remote desktop connection, but eventually gave up, and was only able to achieve anything by logging on directly at the server console. Mike

Hi Daniel, I, and several others seem to have the same problem you described here. Despite trawling the fourms, I've not yet found any member who found a solution. Did you ever find one? If you did, could you please share it?

Yes - very odd. I've also discovered that the IVM menu is working - it's just that nothing is played to the caller. If the caller knows which option to select, they can navigate the menu, but with no sound prompts.

Hi David, I'm trying to track down the cause of a problem which seems very similar to that posted by Ujo Ales - any calls to IVM are handled correctlly, according to the IVM logs, but no sound is ever played to the caller. As you have a working installation of IVM, I wonder if you could please let me know the main setting options you have in your copy of IVM?

Hmm - I know now it's not a Skype issue. If I dial internal extension 198 (IVM) using Express talk, I see the same logging - call correctly picked up by IVM, correct sound file played etc - but there is not sound in the Express Talk extension, just the same as on an external call from Skype. So: it must be some IVM setting somewhere, but I have no idea what. The IVM simulator plays the sound as it should The NCH help troubelshooting guides concentrate exclusively on hardware related sound issues for this point - but I'm not using any hardware lines, only a single Skype line, so the guides are of no use to me. Can anyone please suggest any systematic approach to tracking the reason IVM sound is not heard by any caller - external or internal?

The strange part is: when the call connects, I watch the IVM activity log display that it is answering the call, and that it is playing the correct Voice Attendant Start file.wav (and that file is OK - I've played it in a separate application). The task bar bubble prompt also shows that uplink is connecting to IVM ... but .. there is still no IVM sound in the hanset of the caller - only clicks which suggest that a connection is being made. Paul: what audio settings do you have in IVM - use Windows default, or use Uplink? I've tried both. Mike

Thanks Paul - I think I must be missing something else then, but it's eluding me at the moment.

Hi, I've just purchased and installed Axon, IVM, IMS, and Skype Uplink. Skype is using a functioning Skype in number. There is notother line external line connected to Axon. All products are configured and appear to be operating as they should, with one exception. Callers are not connected to IVM. Some earlier posts (2005) in this forum suggest that Skype and IVM do not work together. Is that still the case, or does Uplink now provide the capability to allow them to operate together? If the products are supposed to work together, can anyone suggest some basic troubleshooting steps, or even a workaround? Mike