kennethbriggs

Two events are occuring with our Delegate system. I do not know if they are related. The system is running very slow. The machine on which we have the Delegate located has plenty of resources and bandwidth, but it is taking it a tremendous amount of time to move between sections. This has only begun recently. At the same time, our transcriptionists are having ever increasing time delays in dispatching their files. They are using Expess Scribe to connect to Delegate, download the files, and then return them when completed. When they try to dispatch, they often get an error message,

Delegate is producing Auto-import failed errors. The dictator will create a voice file in Dial-Dictate, but when Delegate tries to Auto-import it, it gives this error. See the attached log entry. The log entry also shows where the error is apparently resolved, but no explanation is given as to what caused the error, what action is taken to the audio files involved, and what, if anything, was done to correct the issue. As a result, we have audio files being dictated which are not readily availble through Delegate, and they are not being transcribed. The "help" files included with