Same issue here. Axom and IVM. Caller comes in. Have an OGM saying for John 101, sue 102 etc. Caller dials ext and does not transfer.
Then tried setting Opt1 for john, opt2 for sue, etc and it will tranfer but will not roll to voicemail or alternate ext if not answered.
This is pretty basic for a phone system but I cannot seem to get it to work.