chinoy

Thank for the update.

Mine's set to 8000 on all three machines

I've had it work on Win2k, WinXP, and Win2003 Standard Server.

You need SR 5.11 with SP1 and the Feature Pack

Thank you very much for your response.

I've already done that. In the VOIP properties, I've tried it with the default OGM, as well as specifying the appropriate OGM by using the override OGM option.

Neither of these options work.

Also, to rule out any problems with my Answer OGM, I also made several other OGMs as being able to start and tried using it in the Override OGM option. None of them worked.

Very strange....Service unavailable sounds like something is not registered....

When I call the IVM, it announces the caller (caller-id announce feature) before answering the call... however, I'm unable to hear the announcement via Express Talk... I can hear it through the external speakers on the IVM machine.

In the Audio tab of the IVM settings, my Play Device and Volume & Call Announce abd Call Screen Device Volume both say "Default Sound Out" The other options that are available are ( a ) my actual sound card ( b ) my 4 dialogic analog lines.

This is getting really frustrating as I have to hook this to a VOIP system in 2 weeks! NCH support has not been any help even though I have paid for it....

It is very possible that the issue may be with network issues. Here are some more details:

AXON SERVER:

Local Sip Port to listen on: 5060

Local RTP ports to listen on starting from: 8000

IVM SERVER:

Local Sip Port to listen on: 5070

Local RTP ports to listen on starting from: 8000 (I've also tried 9000)

ROUTER SETTINGS:

Port # 5060 is forwarded to the AXON server

Port # 5070 is forwarded to the IVM server.

Is this setup correct?

I'm posting a log so you can see the call is being detected, but no OGM plays

As you can see the call is detected... the system announces the caller id, then it answered, but hangs up after about 10 seconds... no OGM gets played.

If I call on the analog line, the system works fine.

Any takers?

See if you can send it to by Private Message... from the "My Controls" option. My Id is Chinoy

I'll try to look at it tonight...

Does it work well from the simulator?

Did you look at the log? Anything strange there.....?

Also, is anything else slow?

Can you create a NEW OGM ( not a copy) and check to see if that is also behaving slowly?

Any other OGMs slow to respond as well.

You mentioned that there is nothing else running on the server....try having the task manager up when you are inputting the numbers, and check to see if there's any unusual spike of memory or cpu usage at that precise time.

If all else fails, I'd be happy to look at your IVR file, and plug it into my test machine to see if I have the same issues

I have just updated to 4.08 and this problem has got much worse. I do not even have to push the buttons very fast and the systems seems to miss some numbers. It seems to take about half a second for it to register that I hit a button. There is nothing else running on the server. Any idea how to fix this?

This may sound silly, but the only time anything like this (or close to it) had happened, when I had accidentally flicked the switch on my phone from Tone to Pulse.

Also, you can limit the errors caused by missing numbers by (a) defining maximum digits ( B ) requiring the user to press # after the entry ( c ) read out the numbers back to them to confirm.

My 2 bits.

Ray

This is how I would do it. Create an OGM that links to whatever mailbox you desire... in your case 101.

 

In IVM, go to the settings , then choose the Telephony tab. Go to the properties of the VOIP line in question, and choose "Override Outgoing Message for this OGM"... choose the newly created OGM here.

You can configure the notification options from the mailbox settings for 101.

 

Hope this helps.

 

Ray

Another thing... you can also choose to override the answer option (# of rings) from the same place. Answer Mode | Override Default Options... you can increase the number of rings

Ray

HI,

 

I read the userguide but i don't understant how ivm knows in what mailbox he should record message

how does it link extension or sip accounts

 

example i created 2 mailboxs and have 2 axxon exten.:101, 102

how can i link mailbox 1 to 101, mailbox2 to 202 etc...,

 

How to?

ex:This is what i would like to happen when a call comes in at extension 101 & no ans

IVM picks up the call and should leave a voice message in voice mailbox 101 and than

send and E-mail to the persons e-mail address.

 

 

Sapia

This is how I would do it. Create an OGM that links to whatever mailbox you desire... in your case 101.

In IVM, go to the settings , then choose the Telephony tab. Go to the properties of the VOIP line in question, and choose "Override Outgoing Message for this OGM"... choose the newly created OGM here.

You can configure the notification options from the mailbox settings for 101.

Hope this helps.

Ray

I have an IVM system with a 4-port dialogic card that works great, as long as I connect an analog line to it. (I have to use Dialogic, as I have several of them purchased several years ago) Everything works well.

I want to start using an IP based PBX with IVM. I have set up the pbx system with several IP phones including 2 Express Tal stations. Everything seems to be configured ok. All the phones can talk to each other. ExpressTalk can talk to other Express Talk systems as well as other IP phones and vice versa.

However, when the IVM machine is called, it does not work. On the IVM system I can see an incoming call, and then it hangs up.

I have correctly set up the SIP info in IVM, and it registers itself with the PBX.

I've tried this with Axon PBX as well.

The IVM machine servers as an IVR and connects to a database server to retrieve info.

I also need to be able to transfer a call back to any extension after the caller is done with his request.

I'm attaching a diagram of both systems... the analog that works and the IP that does not.

What am I missing?

Here is the image.

I have paid for the platinum support, so I'm hoping the IVM support folks will jump in.

Thanks for any help you can give.

Ray

Link to Image:

Link for large image

Chinoy, please be assured I try to answer every question on the IVM, Express Talk and Axon forums that I can. If I do not answer the question it is because I have no solution or suggestion or experience with the topic OR I am still researching the topic and trying to come up with a plausible solution.

 

As for your MySQL plugin question, I've never used it and I don't have much MySQL experience so I'm not really able to help much there.

Your other question involves a problem I have yet to encounter, so I am unable to provide much expertise. From my experience with VoIP in general is that if one of the parties forces a codec that the other party's phone/softphone is not compatible with, as soon as the phone is picked up the call disconnects.. however in your case this does not make sense since IVM and Express Talk use the same codecs and are fully compatible. I thought it could be a port forwarding issue, but that usually just leads to a loss of sound, not an actual disconnection of the line as soon as the call is picked up.

Sorry if sounded like I was questioning your help.... actually, I was praising it!!! I see that you have replied to many posts, and I was expressing my appreciation !:-)

Thanks for your help.

Since a lot of work goes into creating complex .ivr files, I think there should be a way to either encrypt the source files, or otherwise enable the developer to make it unreadable to end users. Also, when this option is chosen, individual .ini files should not be visble either.

Any thoughts or suggestions?

Ray

There is no way of doing this as far as I know. Any attempts to encrypt the file would prevent IVM from opening it. Perhaps you can submit it as a suggestion. I recommend (if this is a feasible option) to leave it the way it is and charge the client extra than the original quote due to the fact you'll be releasing the editable source to the client.

I'll submit this an as idea....I know many developers would feel they are in the same situation as myself. Charging them a bit more would not help me in this matter..... at least not for this customer...... they resell / give it to their customers.... and having a copy of the source could potentially deprive me of several other systems.... I have to figure out something.

Thanks.

You seem to have helped quite a few people in these forums.... do you have any comments on my other two questions:

http://nch.invisionzone.com/index.php?showtopic=8618

and

http://nch.invisionzone.com/index.php?showtopic=8613

Thanks

Ray

Is there a way to either encrypt the .ivr files or otherwise make it unreadable or unopenable to end-users?

I am working on developing a system for a customer, but don't want anyone stealing the content of my .ivr file, which I'm developing with a lot of hard work.

Any ideas would be really helpful.

ps. Using NT file security is not useful in this instant.

Ray

Has someone successfully used stored procedures with the SQLlink plugin?

I am able to use regular sql statements but am not sure how to pass a stored procedure to the plugin? Any help would be appreciated. The databases I use: FoxPro and MySQL.

Thanks

I'm an experienced user of IVM, but via pstn lines, not VOIP.

Here's my situation:

I have a server with axon setup. Another 2 computers have Express Talk installed and 1 has IVM.

The Express Talk pcs are setup as extensions on AXON. I am able to connect successfully from one Express Talk computer to the other.

However, when I call the IVM machine from an Express Talk machine, it does not work. Everything seems to be correctly installed. All systems are being correctly registered with axon, including the IVM. I can see the call coming in and being answered, but it disconnects right away......I am unable to hear any OGMS not is the process progressing far enough to initiatan OGM.

If I hook up a PSTN line via a dialogic card, the call gets answered correctly. What am I missing?

ps. To make sure there is not a network issue, I installed Express Talk on the IVM machine (with IVM turned off), and registered it with the sxame extension, and I was able to successfully connect to it from another Express Talk machine.

I've gone through all the topics and nothing answers this.

Thanks for your help.

NOTE: All extensions (even the IVM) is being correctly registered in axon.

Also, I am not using any external lines, so I have not setup any voip provider. This is strictly within the network, behind my router.

Ray

N

Thanks for your reply.

I just saw the post, so I may be a little late :-), however, this board does work with IVM. pythonpoole is correct... version 6 and higher have major compatibility issues, however, I found out that the drivers for this particular card may only easily available. I have a copy of the drivers for this board, so if you need it send me a private message with an email address. The drivers files are small in size.

Ray

Has anyone used or know if the Dialogic Proline/2V will work with IVM?

 

thanks a lot

Yeah. It works... Pain in the A$$, but it works.... Big problems using SR 6 though

Hi,

I m using a D/120JCT-LS Euro Dialogic board. I m trying to use it with IVM. In the configuration menu it does recognise all the channels (so I suppose it is set up correctly) and I have followed all the steps on the "installing a Dialogic board" of the IVM web site. But when there is an incoming call there is no answer. The Dialogic refuses to pick up the phone.

 

I suppose that TAPI does not work correctly for some reason! Is there somewhere I have to specify the type of the ring or the frequency of my telecom company in the TAPI? Or that is done automatically by the Dialogic board?

 

Any help?

 

With other programs (like Envox) Dialogic works fine!

 

Athan

<{POST_SNAPBACK}>

Did you install the wave drivers. I know the dialogic system software ver 6.0 has some issues. I've had to revert back to 511

OK, It seems the former user does not know how to forward a complete email. I apologize to those who have tried to contact me.

 

Any further inquires on these boards, email ME... ghurley@csub.edu.

<{POST_SNAPBACK}>

I may be interested... do these come with drivers?

I've been using dialogic cards, and seems to be they come with newer versions that have a bit of issues with IVM

Where are you located. I'm near Toronto

Typically these types of cards are very delicate and can be destroyed by static... so I want to be sure I'm getting good working cards...

Regards,

Ray

Hi,

Would anyone provide details of any site where to download TAPI driver?  I would like to download a TAPI driver for Zdx MultiTech modem.

 

Would anyone provide details of how to log call data record details i.e.  The calling and called number, start time and duration of call.  Thanks.

<{POST_SNAPBACK}>

Regarding the stored procedures. I think I'll take up on your offer. Although I use Fox Pro database, I think using stored procedures will help me. Any assistance you can give me is appreciated

Does anyone have any knowledge of imcompatibilities with this dialogic card ?

<{POST_SNAPBACK}>

I'm using D4PCIUF and it seems to work. You'll have to use featurepack 511.

I tried to use version 6, but I could not get the wave drivers to load at all.

Here's the catch -22:

with version 6 of dialogic system software, the card is detected perfectly, but the wave driver cannot be loaed (I'm open to ideas)

with feature pack the card shows up under the ? icon in device manager, but it still works. I have one running a high volume ivr server in this config

Hope this helps

I need a simple system that can take incoming calls indentify them in the database, ask a few questions, and update the DB with the inputed answers.

 

if someone can help me with this please contact on  MSN Messenger xxseanxx@hotmail.com

<{POST_SNAPBACK}>

I replied earlier to you... I may be able to help..

I'll need to know:

- the type of db you're using &

- location of the db: local or remote

- type of telephony card you're using

- sample of data structures and sample data in your tables

Regards,

Ray