Hello everyone!
I am a new discoverer of the IVM Answering Attendant software and just generally new to the telephony world. Perhaps you guys can give me a bit of help.
Honestly, I do not know if this software is exactly what I need, so I will start off by stating my needs. I would like to implement some sort of answering service for my church that allows for multiple voice mail inboxes. Please see the following example call.
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Caller: *Dials phone number*
Answering Attendant: Thank you for calling xxxx church. To reach the pastor, please press 1. For information about the next mobile food pantry give-away, please press 2. For information about our weekly food pantry, please press 3. For food pantry delivery service, please press 4. For daycare inquiries, please press 5. For all other questions or comments, please press 6.
Caller: *Presses 4*
Answering Attendant: Thank you for calling about your food delivery. Under normal circumstances, your food will be delivered by 5 PM every other Saturday. Please feel free to leave a message about food deliveries after the tone, or press 1 now to return to the main menu... Beep.
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So, is this situation possible with IVM Answering Attendant? If so, what specific equipment will I need to purchase? My church (located in the United States) currently has a traditional Land Line and receives internet service via satellite. If we implement this software, I assume I will need to switch to a VOIP service. If this is indeed the case, would the Vonage service be sufficient?
Also, in general, how does this service work?
I truly appreciate any and all information that you can provide. As I have already stated, I am rather new to this whole area of technology.
Thank you in advance for replying.