We are running an older version of Delegate currently, 3.0 and are having an issue where clinicians are submitting their dictations. The Transcription supervisor is going in and loading Delegate to pick up the new files daily.
She sees in the status window at the bottom that it is receiving files, but then sees some that give a path and it says "can't list" beside them. I sat and watched a specific clinicians directory where her dictations are waiting for pickup, I also watched the Delegate inbox and saw all the files look like the "transfered" properly. The file count in the Inbox went up to 146, the supervisor said there come the "errors" and all of the sudden, 44 files disappeared out of the directory and we were down to 102. The files are just deleted from the inbox for no reason.
Any ideas, having to have them re-submit dictations 2 and 3 times is not good. I am currently working on ways around this that don't involve Delegate.
Please help.
TIA.
Tim