We have set up IVM to run outbound calls using the text-synthesiser because we are running variables. It seemed to work fine, however we purchased and installed a SAPI5 voice, set all of our defaults and other related settings to use our new voice, but now, no matter what we do, the voice that is produced during a call is still the default voice!
We tried restarting IVM, restarting the machine it is installed on, we double and triple checked all of our settings...and still, we can't get the new voice to work correctly. Is there anything else that could be causing us an issue? The system is running exactly how we want it to, with the exception of the voice.
We are running the software on an enterprise license, and the voice we are using is 22Khz.
Can anyone help??