mbmtchl

I posted a question here concerning an audio problem I was having with a lengthy file....at this point I have not recieved any comment.....in reading your comment here, you might can answer my question...I am a court reporter and it is my first experience with a problem like this....and I really would like to find a solution to the problem. Marcia Mitchell Louisiana P.S. I have paid for techincal support but all they have told me is that there is no limit to space for an audio file on Express Scribe and that I need to download the newest version of Express Scribe.

I have recently had a couple of audio files that were quite lengthy....one was 4 hours and one was 5 hours. I use an Olympus DS50 recorder which I have been using for approximately 6 months. To transfer my files I dock on my high speed docking station and the files transfer to my DSS player....at that point I go into Express Scribe and download the files from my DSS Player..... On the 4 hour audio at the point of 3 hrs and 20 min, if you run the foot pedal continuously the audio is fine.....but if you take your foot off the foot pedal the audio returns to the beginning of the file....this also happened on the 5 hour audio at the same point 3 hrs and 20 min....the file on DSS player is fine. I contacted Olympus first....just to make sure I had my settings correct on record time for the recorder....which there was no problem there....I then paid for Express Scribe techincal support....response has been VERY slow....their first response was that there is no limit to space for an audio file on Express Scribe....their latest response has been for me to download the latest version of Express Scribe..... Was just wondering if there is a setting in Express Scribe that I may have overlooked that limits the audio space for a file..... If someone can help me I will be much appreciative.....I also have another problem but will address that in the future..... Thanks for your help! Have a great day! Marcia Mitchell Louisiana