i have an outgoing message played to answered calls, prompt one is designated for call transfer to a specific number which has voice mail or can be answered by a live person. the line that the caller is being transferred to rings but no one is there. we her a series of clicks and a beep tone but the caller and my rep can't speak, the call hangs up. can someone include the correct settings for the transfer feature with out this working i can't use the software correctly.
thanks i use vonage voice lines with router adapter and 4port usb dialing card from nch. the hardware seems fine it has to be a setting that is not corfigured correctly.