Video preview running slow

[Elihay]

Hi All

Video preview is running slow which makes the editing very frustrating

it happens in both project preview or individual video clip editing

How it looks: It takes while from the time I click to the time video start playing. sound start before. video is played in slow motion. video cursor is not sync to the displayed frame

I assume it is a matter of codec but I don't know how to fix it

I have latest photostage installed 7.50 on windows 10. I have k-lite codec packs installed

video clips are mp4 from Samsung S10 device.

appreciate your help to resolve this

[n1x1]

Hi,

You may try the steps below:
Uninstall PhotoStage, then delete 3 folders named "PhotoStage" and 1 named "Components" from these locations:
**C:\Users\<username>\AppData\Roaming\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\PhotoStage\
**C:\Program Files (x86)\NCH Software\Components
**C:\ProgramData\NCH Software\PhotoStage\
**If you can't find any of the folders, just continue.

If you can't find the AppData folder, set Windows to show hidden files and folders with the steps from this link: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files.

 

After that install one more time the version that is covered by your license and use your registration code for registering the software.