mohamedalfar 0 Report post Posted September 20 Hi, I am facing a very weird problem using Debut video capture software (Trial version for personal use). The problem happens when I do the following: 1- I am reading something on Adobe Acrobat PDF reader. 2- I minimize it and go to the desktop and run Debut video capture. 3-I go back to adobe reader, and I find it freezing. Like badly freezing with the windows waiting circle running and everything. I tried to close it or anything, and it just wouldn't close until I kill the task from windows task manager. I tried different configuration but with no luck. I tried restarting my computer several times and the issue is still there. No matter what I do, I cannot run Debut video capture without Adobe Acrobat reader freezing. Now, I tried the following and I had different results: 1- I am reading something on Adobe Acrobat PDF reader. 2- I minimize it and go to the desktop and run Debut video capture. 3- I record whatever I want WITHOUT touching Adobe Acrobat in anyway. So, it will continue to be minimized. 4- I close the Debut video Capture program but exiting it normally. 5- I click on Adobe Acrobat reader now and it is not freezing. So, it only freeze if I click on it while Debut is running. Have anyone faced this before? And what would be the solution to this? Quote Share this post Link to post Share on other sites
MarkK 0 Report post Posted October 8 I have the same issue. I can't open or read a pdf document if the Debut video capture is running. I'd like to know if this is a limitation or a bug. Quote Share this post Link to post Share on other sites
MikeCt 0 Report post Posted November 7 Same problem here. Acrobat DC reader will not load anything and freeze if Debut V3.01 is running. Happens on any of our Win10(1903) PC's. Any advice? Quote Share this post Link to post Share on other sites
MusicNick 0 Report post Posted December 2 Same problem here. Really wish someone from the company would address this as it id the only reason I use debut. Please help! Quote Share this post Link to post Share on other sites
N_C_H_josh 0 Report post Posted December 2 Please report the problem at https://www.nch.com.au/software/bug.html so that our development team can investigate it. Quote Share this post Link to post Share on other sites