Debut video capture problem with Adobe Acrobat reader

[mohamedalfar 0]

Hi,

I am facing a very weird problem using Debut video capture software (Trial version for personal use).

The problem happens when I do the following:

1- I am reading something on Adobe Acrobat PDF reader.

2- I minimize it and go to the desktop and run Debut video capture.

3-I go back to adobe reader, and I find it freezing. Like badly freezing with the windows waiting circle running and everything.

 

I tried to close it or anything, and it just wouldn't close until I kill the task from windows task manager.

I tried different configuration but with no luck. I tried restarting my computer several times and the issue is still there. No matter what I do, I cannot run Debut video capture without Adobe Acrobat reader freezing.

 

Now, I tried the following and I had different results:

1- I am reading something on Adobe Acrobat PDF reader.

2- I minimize it and go to the desktop and run Debut video capture.

3- I record whatever I want WITHOUT touching Adobe Acrobat in anyway. So, it will continue to be minimized.

4- I close the Debut video Capture program but exiting it normally.

5- I click on Adobe Acrobat reader now and it is not freezing.

 

So, it only freeze if I click on it while Debut is running.

 

Have anyone faced this before? And what would be the solution to this?

[MarkK 0]

I have the same issue.  I can't open or read a pdf document if the Debut video capture is running.  I'd like to know if this is a limitation or a bug.

[MikeCt 0]

Same problem here. Acrobat DC reader will not load anything and freeze if Debut V3.01 is running.

Happens on any of our Win10(1903) PC's.  Any advice?

[MusicNick 0]

Same problem here. Really wish someone from the company would address this as it id the only reason I use debut. Please help!

[N_C_H_josh 0]

Please report the problem at https://www.nch.com.au/software/bug.html so that our development team can investigate it.