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TECH Support

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  1. TECH Support

    Difficulty installing VST

    That's correct, the free version is limited and does not offer the VST plug ins. This is only available on the Master's Edition.
  2. TECH Support

    How to title slide show

    In this case open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=PhotoStage&support
  3. TECH Support

    Changing saved item price

    How are you changing the price? Go to "Items", "Opens Items List", select the item you need to change and click on "Edit" located on the top. There you can change the price.
  4. TECH Support

    The program works only a minute

    Check this: Make sure that you have selected an effect from the list on the left. Check that Voxal is receiving your microphone's signal. If it is not receiving the signal, please follow the Microphone Configuration Directions. The status should read: Successfully processing! The audio meter will be moving as you speak, it should be in the Good Mic Level section Voxal must be opened prior to the program that you are using the effect in. Close both programs, open Voxal, then open the program where you would like to apply the voice effect.
  5. TECH Support

    Audio is gone

    Can you please make sure that the other track is not muted? You can check this by clicking "M" button located on the left side of the track. This will un-mute or mute the track. Please try, if the issue persist, please go here and open a support ticket: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  6. Is anyone else getting louds pops when they play this file in WavePad. I only hear pops when I play the file with WavePad, but other programs like VLC and WMP sound clean.


    screenshot of the waveform:



    Here is the actual file:


  7. Hi, I think your FTP server is down. I submitted a bug report and got the following instructions, but the FTP server is inaccessible. 


    Thank you for submitting a bug report. You have indicated that you would be willing to upload an example file.

    To upload the file with this bug report please:

    1. Rename the file to xxx but keep the extension the same (i.e. .doc or .zip).

    2. Click on the following link, and then drag the renamed files in the window:

  8. In this particular case, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Crescendo&support so we can further assist.
  9. TECH Support

    Recording stop working conflict with chrome browser's java

    Reinstall the program from this link: https://www.nchsoftware.com/capture/debutpsetup.exe If the issue persist, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  10. TECH Support

    scheduled recording of streamed radio program

    In this case, please open a support ticket through this link https://www.nch.com.au/support/supportcontact.html?software=AudioTime&support
  11. TECH Support

    Recorded video does not have sound. WIN10 ~ Vs 5.1.1

    There is a new version, 5.13 please check it and see if that works. You can download the free version from here: https://www.nchsoftware.com/capture/debutsetup.exe
  12. TECH Support

    sync tracks when recording on Mixpad

    Please open a support ticket here so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  13. TECH Support

    Where are my converted files?

    When your dictation is loaded, Express Scribe will run the speech engine in the background. When complete, it will "paste" the text into the Notes box. Please note that the "Speech to Text" process will only happen when a dictation is first loaded. If you run Express Scribe with an already loaded dictation the recognition process will not run.
  14. TECH Support

    How can i record sound?

    Recordpad does not record streaming audio. We offer a different program called "SoundTap Streaming Audio Recorder", please go here https://www.nch.com.au/soundtap/index.html for more information.
  15. TECH Support

    Subcategory When Importing

    Yes, unfortunately that's the only option when importing data from CSV.