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TECH Support

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  1. TECH Support

    Background Noise To Deep To Understand

    If your selected voice has too many effects applied then you may notice a degradation in Voxal's performance and the audio stream may break up or distort. This is due to your computer no longer being able to process the chain of effects quickly enough. In order to rectify the problem you will need to remove some effects from the selected voice. If the issue persist, please open a support ticket at: https://www.nch.com.au/support/faqcontact.html?software=Voxal&support
  2. TECH Support

    IVM Email settings

    Unfortunately this cannot be remove in IVM, signature will always appear.
  3. TECH Support

    Pull Down Menus Values

    That's correct, names must be set up in the desktop version of Inventoria, to designate the person who sent/received a transfer.
  4. Hi,

    I am using express invoice since last year.

    I bought new computer and forgot to back up the old data. now I lost all the record, can you please help me getting the old invoices.



  5. TECH Support

    IMS not connecting to FTP server

    Please open a support ticket through this link so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=IMS&support
  6. TECH Support

    Note Grouping in odd times

    Open a support ticket through this link, so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=Crescendo&support
  7. TECH Support

    How to Configure External Music

    Unfortunately this is a legacy software product, there is no more new releases coming up. Make sure to run the software on Win 7, according with the requirements, this will only work properly on Windows 2000/XP/2003/Vista/2008 & Windows 7.
  8. TECH Support

    Debut Video Capture Audio/Video Sync Issue HELP!!

    The video on the preview screen may appear to be out of sync with audio, watch the recorded file, the video and audio may actually be in sync. Check your frame rate, it might be to slow The quality of the synchronization depends on the frame rate you achieve. The maximum synchronization error of Debut is within 2 video frames interval. Frame rate depends on the video capture device and video encoder you use. Please go here https://www.nchsoftware.com/capture/kb/1492.html for more information on frame rates in Debut. If the issue persist, please open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software
  9. TECH Support

    How do I disable snapping?

    In this case, open a support ticket here http://www.nch.com.au/support/supportcontact.html?software=VideoPad&support so we can further assist.
  10. TECH Support

    Wavepad Liscence transfer

    In order for us to assist you with this, please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=WavePad&support , so we can assist you with your registration code.
  11. TECH Support

    Haupauge capture to debut no audio

    In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. If you have the capture device, select the line in device on your sound card. If using another capture device, select the sound device associated with that capture card. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted. ***If the issue persist, open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=Debut&support
  12. TECH Support

    Unable to use preview

    Reinstall the program using this link: https://www.nchsoftware.com/voicechanger/vxlsetup.exe and try again, and remember that Voxal must be opened prior to the program that you are using the effect in. Close both programs, open Voxal, then open the program where you would like to apply the voice effect.
  13. TECH Support

    Can not create floor

    Please open a support ticket here: http://www.nch.com.au/support/supportcontact.html?software=DreamPlan&support so we can assist you further.
  14. TECH Support

    Edit bank initial deposit

    In order for us to assist you further, can you please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ExpressAccounts&support and please, add as much details as you can.
  15. TECH Support

    Recording Webinar Sound

    Unfortunately not, if the sound is muted, then you won't record the Sound output. And there is no feature within the program to do this. You can send your suggestions and feedback to our developers at http://www.nch.com.au/suggestions/index.html