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TECH Support

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  1. compatible con placa capturadora de video

    En este momento el programa no ha sido probado con este tipo de capturadores, sin embargo, el programa soporta diferentes capturadores de video. Recuerde que siempre puede probar el program gratis, y verificar si este dispositivo funciona. En este enlace encontrará dispositvos que recomendamos para un funcionamiento óptimo del programa: https://www.nchsoftware.com/capture/acc/index.html
  2.  over the last view days I was able to  edit and upload my videos. But now it seems to be the cause where its failing to export the video.

    this just didn't happen one time. it happen a month back. but than resolved it self. I played with the setting but that seemed to do nothing I rest my computer tried to export again  and it failed. I'm using the free version since I cant afford to buy the  full version  can you please tell me whats going on  I see other costumers having the very same problem. 

  3. Video quality is not the best

    Have you try this settings?: Select .wmv as a output format in the Record Screen As: dropdown menu. Click on the Encoder Options.... button From the Video Compressor: dropdown menu, select Windows Media Video 9 Screen Leave Video Bitrate (kbits per second): at the default maximum Click the OK button If the issue continues, please open a support ticket at: http://www.nch.com.au/support/supportcontact.html?software=Debut&support
  4. no video

    Have you try to save the video using different encoder options and output formats? For example use .avi or .mp4 in order to save the file? Please try this and let us know. If the issue persist, please open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=ExpressAnimate&support
  5. Unfortunately this is not possible, the file needs to be safe locally, in order to be open with Express Scribe. You can send your suggestions and feedback directly yo our developers here: http://www.nch.com.au/suggestions/index.html
  6. Batch processing missing options

    In batch mode you are not going to be able to apply the "fade out" effect to all of your files. You'll need to apply the effect individually. In regards of the second question, please go here http://www.nch.com.au/support/supportcontact.html?software=WavePad&support and open a support ticket in order to look further into that.
  7. Typing Letter V

    In this particular case, can you please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ClickCharts&support so we can look further into this?
  8. dynamics

    In this specific case, please open a support ticket to our technical Support department so we can assist you further here: http://www.nch.com.au/support/supportcontact.html?software=Crescendo&support=http
  9. Printing directly to CD

    In this case, open a support ticket here: http://www.nch.com.au/support/faqcontact.html?software=Disketch&support so one of our tech support agents can help you with this.
  10. Bottom playback bar when watching a video

    Unfortunately this cannot be delete or modify in the "Preview" window.
  11. Voxal will not allow me to select headphone mic on Mac

    When you say it only "select Built-in Microphone", is because you have both options available and can only select the "Built-in Microphone"? Please let us know. You can also open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=Voxal&support
  12. Reports

    Unfortunately not, Copper only creates reports locally.
  13. Playback Issue

    How do you saved this project? Which file format? Are you able to playback outside Wavepad, like in Windows Media Player? Please try. If you continued having issues you can open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=WavePad&support.
  14. Could not detect audio stream

    Please check if you are running any other audio software that might be conflicting with Voxal. In some rare circumstances, the microphone you are using may not be compatible with Voxal. If you continue to have problems try using a different microphone to see if that fixes the issue.
  15. Could not detect audio stream

    You may not have the correct audio device selected to work with Voxal. Go to Voxal's Options and make sure you select the correct preview devices in the drop down lists. Once you do this, re-start the computer.