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TECH Support

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  1. Coverting Sony .ARW files to JPEG

    The batch editor in Photopad is used to apply filters and effects to multiple images at once. You can convert the file to a different format but this is not it's number 1 functionality, specially if you are converting a lot of files. We offer a different program called Pixillion Image Converter Software, exclusively to convert images. You can try the free version from this link: http://www.nchsoftware.com/imageconverter/pixsetup.exe
  2. bluray disc crashes

    Try the following: 1. In Express Burn, open the "Options" window from the File Menu 2. Check the box next to "Use internal codec" first 3. Click the "OK" button to save and close the window If the issue persist, please open a support ticket at http://www.nch.com.au/support/supportcontact.html?software=ExpressBurn&home
  3. restoring from previous hard drive?

    Try to go to C:\ProgramData\NCH Software\ExpressInvoice and copy the folders within that location and replace on the other computer, from the same location.
  4. Unfortunately in this case there is no way to add additional columns into the program, and the option the program offers to add additional information would be in "Comments" section, which is located in the lower left. In this case you'll need to add the date manually, for every invoice.
  5. Please open a support ticket at: http://www.nch.com.au/support/supportcontact.html?software=Crescendo&home so one of our specialist in Crescendo will assist you. Here you'll be able to attached a picture for clarification.
  6. sound lost in playback (and copying)

    In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. Stereo Mix (or Wave Out Mix) should be the one you select if available. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted. Try a different file format like AVI or MP4 and make the recording again.
  7. new to this great software, but have some questions

    In regards of the text screen, there is no way to enlarge it within the software, but you can change the screen resolution in your computer settings and try to enlarge the screen from there. In regards of the second question, unfortunately there is no way to create an invoice without adding a unit price for the items, all of them needs to have price in order for you to complete the invoice with "Subtotal" and "Total" information.
  8. 3d SBS video export problem

    Open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=VideoPad&home so one of our technicians will assist you with the issue you are having.
  9. Where to extract avutil-52.nch.dll

    In this case, please open a support ticket to http://www.nch.com.au/support/supportcontact.html?software=VideoPad&home and add all the details of the issue you are having so we can further assist.
  10. Problem Adding Credit Card

    The section where it ask for Routing numbers is just for you to add your Financial Institution information, in order to retrieve data from them. You cannot add your credit card information in that section. If you need further assistance please open a support ticket through this link: http://www.nch.com.au/support/supportcontact.html?software=MoneyLine&home
  11. Great ¡¡ Let us know if you need further assistance.
  12. Changing Font Size & Position

    Unfortunately this information cannot be change. You can modify information until certain extend, like changing the receipt text, or printing small receipts. However the information you have in the screen itself cannot be modify. You'll need to check your screen settings resolution.
  13. sent emails

    Can you please verify you have the correct settings in your email section? If you are using Outlook, try with this settings: 1. Go to "Options", "Other", "Email Settings" 2. Click on Both "Use MAPI to send email with email software..." and "Use SMTP to send email directly..." 3. Enter the SMTP mail host as follows "smtp.live.com" 4. Enter outlook "user name" and "password" 5. Leave the option called "Use Secure Connection SSL/TLS..." and "Send directly to Other Side..." empty 6. Enter your default reply email (it can be the same outlook email) 7. Finally check the first option "Use MAPI to send email with email software...", notice is going to be grey out and try again. ***If the issue persist open a support ticket at http://www.nch.com.au/support/index.html
  14. Soundtap does not record with Windows 8 and 10

    Can you please open a support ticket to: http://www.nch.com.au/support/index.html, so one of our specialist in Soundtap help you? Please do, and also be very specific in your request, so we can assist you further.
  15. Window below the main tuning window

    The green line represents the target note (which will be the one you need to reach in order to tune up your instrument), the red line represent the note you are playing at the moment. The idea is that both lines match, this is the indicator that your instrument is tune.