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TECH Support

Support
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  1. TECH Support

    Recording stop working conflict with chrome browser's java

    Reinstall the program from this link: https://www.nchsoftware.com/capture/debutpsetup.exe If the issue persist, open a support ticket here: https://www.nch.com.au/support/supportcontact.html?software=Debut&support
  2. TECH Support

    scheduled recording of streamed radio program

    In this case, please open a support ticket through this link https://www.nch.com.au/support/supportcontact.html?software=AudioTime&support
  3. TECH Support

    Recorded video does not have sound. WIN10 ~ Vs 5.1.1

    There is a new version, 5.13 please check it and see if that works. You can download the free version from here: https://www.nchsoftware.com/capture/debutsetup.exe
  4. TECH Support

    sync tracks when recording on Mixpad

    Please open a support ticket here so we can assist you further: https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  5. TECH Support

    Where are my converted files?

    When your dictation is loaded, Express Scribe will run the speech engine in the background. When complete, it will "paste" the text into the Notes box. Please note that the "Speech to Text" process will only happen when a dictation is first loaded. If you run Express Scribe with an already loaded dictation the recognition process will not run.
  6. TECH Support

    How can i record sound?

    Recordpad does not record streaming audio. We offer a different program called "SoundTap Streaming Audio Recorder", please go here https://www.nch.com.au/soundtap/index.html for more information.
  7. TECH Support

    Subcategory When Importing

    Yes, unfortunately that's the only option when importing data from CSV.
  8. TECH Support

    Struggling with Hot key timecoding

    Standard keyboard shortcuts can normally only be used when the application window has focus. System-wide hot-keys, on the other hand, can be used when you are working in another application, or even when the application is minimized. Note: System-wide hot-keys take precedence over standard keyboard shortcuts. In other words, if a key is configured as both a standard keyboard shortcut and a system-wide hot-key, then only the hot-key command will be run when the key is pressed. From the Hot-Keys tab of Options you can: Enable system-wide hot-keys: Tick the checkbox to enable hot-keys. Disable system-wide hot-keys if they are not needed and / or they are interfering with the operation of other programs. Add: Click the Add button to create and add a new hot-key. This will open the Add New Hot-Key dialog. Change: Click the Change button to modify the selected existing hot-key in the list. This will opens the Change Hot-Key Command dialog. Delete: Click the Delete button to delete the selected existing hot-key(s) in the list. Set defaults: Reset all hot-keys to the default configuration. (Not available in all applications.) In order to "timestamp" part of the file: Open the Notes menu in the menu bar Select Insert Select Time Please note: The shortcut is Ctrl + Shift + T ***If you still have doubts, open a support ticket at https://www.nch.com.au/support/supportcontact.html?software=Scribe&support
  9. TECH Support

    Recording problems

    Can you please try installing latest version 5.10 from this link and try again? : https://www.nch.com.au/mixpad/mpsetup.exe Test this version and let us know if the issue persist. If it does, we will need to investigate further, open a support ticket at https://www.nch.com.au/support/supportcontact.html?software=MixPad&support
  10. TECH Support

    DS/MME ASIO problem

    In this case, open a support ticket here https://www.nch.com.au/support/supportcontact.html?software=MixPad&support , so we can assist you further.
  11. TECH Support

    Recorded video does not have sound. WIN10 ~ Vs 5.1.1

    In the Options of Debut go to the 'Devices' tab and confirm that "Capture Sound" is enabled. Also ensure that the Sound Device selected is your computer's sound card, and the Input Channel is "Windows Record Mixer". Click on the "Open Windows Record Mixer" button to open the Recording Control window. Make sure the correct output is selected. Stereo Mix (or Wave Out Mix) should be the one you select if available. If using another capture device, select the sound device associated with that capture card. Also check that the volume slider for that output in the Recording Control window is set to an acceptable level. Open the Windows Volume Control mixer by clicking the loudspeaker icon on the computer's system tray, and check to see that your selected device is not muted.
  12. TECH Support

    Inventoria and Copper

    Please open a support ticket at https://www.nch.com.au/support/supportcontact.html?software=Copper&support so we can ask more information and follow up your case.
  13. TECH Support

    Indigo BX400 Camera, HTTP wont connect

    Check that both the correct video and the correct audio device are selected. Select the stream in the Live Video Streams window Click the Properties button Select the correct Video Device from the dropdown list Make sure that the Capture Audio checkbox is selected Select the correct Audio Device from the dropdown list Click OK Restart BroadCam
  14. TECH Support

    Month to Month

    Open a ticket for support here> https://www.nch.com.au/support/supportcontact.html?software=MoneyLine&support Please be very specific in regards of what you need to do, so we can assist you further, we need more information.
  15. TECH Support

    Como cambiar la mascara o apariencia?

    Desafortunadamente no es posible cambiar la apariencia, lo que puede tratar de hacer es aumentar el brillo desde las opciones de su computadora.
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