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IVM OGM Not working on pstn


jasonsuthers

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Im using sipgate VOIP lines coming into AXON and then sent to three extensions which are Express Talk software phones, then if not answerd the call is transfered to IVM

 

I seem to be having audio problems.

 

1 When a call comes in via a voip line we can hear the caller but they cannot here us

2 If the call is sent to IVM it answers the call and you can see the message is being played but cannot hear any audio

 

If i call ivm directly from express talk everything works perfectly

 

Is sipgate the problem

 

Thanks in advance

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Be sure to firstly run the built-in network set-up wizard in both Express Talk and IVM. If the problem persists, it may be related to a firewall issue where necessary ports are being blocked.

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