Problem whit OGM

[Dix001]

I take the customer's name with sqllink and CID, and playing the name and a menu if exist, but as I do, if the name is not in the database, I tranfer the operator, how deploy can the next question ? if (name='' not in data base) then tranfer operator else (if exist) (play the name)

 

someone can help me

thanks

Diego

[pythonpoole]

You'll need a plug-in for this. The plug-in can return a string containing one ore more variables and their corresponding values. If the plug-in returns a nextogm variable, IVM will use this to direct the call to another OGM determined by the plug-in. You could also return a variable contain the person's name. Then it's simply a case of having nextogm set to an OGM that transfers the call to an operator if no name is found, and if a name is found to an OGM where a text to speech script exists that will read out the user's name in a sentence (e.g. Welcome back %uname%)