IVM transfer calls OK, but extention has no sound

[cyberbull]

I got axon 1.20 and the trial of IVM, whant it to try before I buy.

 

The problem I have is that I get I call via VOICESTICK.COM.

IVM picks the call and does the menu, to call whoever press 1, etc...

I press the number that I would like to be transfer to, Axon extention.

the transfer gets transfer but the audio does not.

same thing happens with either softphones or voip adapters.

 

voicestick > axon > ivm > Axon ext > softphone.

 

PLEASE HELP, I DO NOT HAVE MUCH TIME WITH THE TRIAL and I do need to know if this works before I buy it.

 

This may help

 

If I send the call straigth from axon to the softphone I can transfer the call with no problems to another extention.

 

Thank you

 

Diego

 

Pentium 4@2.4Ghz

1Gig of Ram

Win XP sp2

router set to DMZ to the computer

Firewall ON but Have tried many times with firewall OFF

Softphone some extentions

PAP2 for other extentions

[ryano_79]

anyone able to help with this one? I am having this exact problem.

[cyberbull]

anyone able to help with this one? I am having this exact problem.

 

Sorry no luck, I gave up on it....

[ryano_79]

SOLUTION! - to fix this problem enable STUN in network settings of AXON and IVM. The problem is to do with NAT and your routher/ firewall. If you enable STUN in network settings of AXON and IVM this fixes the problem.