Multiple channel Sound Card

[alfescobar]

We want to record the calls in a callcenter, We are using a VOIP service with some ATA 186 and some Azatel adapters , each adapter has 2 phones and the callcenter has 60 adapters

 

We bought a Multichannel sound card M-Audio Delta 1010Lt, and a Recording Control (RC) device from Radio Shack Store (RSS); Cat No 43- 228A ,

 

I Disconnected the telephone’s modular cord from the wall jack and insert it into the modular jack on the RC 43-228A.

 

I Inserted the RC’s modular plug into the line 1 jack of the ATA 186.

 

I Inserted the RC's wider Y-plug with an Audio Adaptor (274-387 from RSS) into the hardware analog output 1 of de Delta 1010LT

 

Finally I Inserted the smaller Y-plug into the 1010LT's analog input 1 XLR jack.

 

I followed the steps to configure both, the sound card and VRS software. I belive is well configured.

 

I think my troubles are in the hardware connection. I'll appreciate your colaboration in this topic.

 

 

Thank you

 

Alfonso

 

alfescorp@yahoo.com