Receive a payment not working, is crediting AND debiting amount

[localinternetmarketingau]

While 'make a payment' is working, receive a payment is cancelling itself out crediting and debiting, so it hasn't added the payment to show a higher balance in my savings account.

These are the steps. I press Receive a Payment, enter all the details. Once I put the amount in, it says at the bottom out of balance, so I click on 'add'. The record button pops up, the out of balance is no longer there, it indicates I am crediting my savings account by that amount, so I click record.

BUT...I noticed the amount wasn't added to my balance so I look at my journal and its credited AND debited that amount.

Any assistance greatly appreciated.

Mel