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Recording from multiple lines does not work


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a client of mine has been trying out the VRS Recording System. They want to record two phone lines. They have bought two Call Recording Adapters and plugged a phone line into each one. They have then plugged the output from the Call Recording Adapters into a Y-adapter which then gets plugged into the sound card on a PC. They are not able to record any calls whatsoever.


If they just hook up one line, they can record.


What can I tell them to look at to get this sorted out?





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