WavePad hangs opening audio files

[CDDavis]

 

I'm running Windows 10 64-bit on a very large machine.  WavePad 17.42 works fine.  I used it constantly without problem as of May 2023, when my project was finished.  Since then I have updated WavePad twice without actually using it.

I'm now starting up a new project but neither WavePad 17.57 64-bit nor Wavepad 17.54 32-bit will load audio files.

Both will record a new audio track, and then it will save it as a .wav file, but after saving, WavePad hangs reloading the file with messages: "Loading Audio File Source" "Please Wait".  Nor will either version load a previously created and working .wav file.

Switch will read and convert the .wav files to mp3 for example, but neither WavePad 17.57 64-bit or 17.54 32-bit will load the converted file either, it hangs with the same messages.

I rolled back to WavePad 17.42 32-bit and it works fine.

Help!

Edited August 24, 2023 by CDDavis

[MakubX]

I'd recommend reinstalling the program for such cases or similar but if you need licensing help along with that, please send a support ticket here https://www.nch.com.au/support/supportcontact.html

A sample of the problematic file along with the exact steps/settings used might also be needed.