pas1970 Posted February 10, 2007 Share Posted February 10, 2007 I purchased a support scheme together with the licence but how do I contact them for a response to my query? I can only find one contact form, where they bluntly say they generally discourage email requests and refer to the forums. Do they distinguish on the basis of the email address you put in the form, and purchase scheme subscribers get priority treatment or something? Link to comment Share on other sites More sharing options...
Guest nchto Posted February 12, 2007 Share Posted February 12, 2007 Do they distinguish on the basis of the email address you put in the form, and purchase scheme subscribers get priority treatment or something? Correct. Also on the bottom of the product's technical support page there is a contact form (please read through the questions first to make sure it has not already been answered!). Link to comment Share on other sites More sharing options...
pas1970 Posted February 24, 2007 Author Share Posted February 24, 2007 Correct. Also on the bottom of the product's technical support page there is a contact form (please read through the questions first to make sure it has not already been answered!). I'm not totally convinced. I sent support requests over two weeks ago and still no reply... Any idea how one could ensure a response from these guys (given that the means of contacting them are limited) or even request a refund for the software and the support package since there's no value until support is provided? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now